Tour Operator Administrator and Concierge Assistant

Travel Trade Recruitment Limited; England; On-site; GBP 20,000 - 24,000; Part time

Job summary

An independent luxury travel company is seeking a part-time Administrator and Concierge Assistant. The role involves post-booking administration and concierge support. Successful candidates should have excellent attention to detail, strong communication skills, and Microsoft Office proficiency. This office-based role in Alderley Edge offers a salary of up to £24k per annum, working ideally 3 days a week.

Benefits

Additional company benefits

Great working hours

Qualifications

• At least 12 months of previous administrative experience.
• Ability to work on own initiative and be responsive within a team.
• Proactive and flexible approach, willing to go the extra mile.

Responsibilities

• Provide administration support to the sales team.
• Assist clients directly with concierge services.
• Handle incoming calls and provide client documentation.

Skills

Attention to detail

Organisational skills

Communication skills

Microsoft Office proficiency

Education

Minimum GCSE (or equivalent) English and Maths

Job description

Tour Operator Administrator and Concierge Assistant

Established independent luxury Tour Operator is seeking a part-time Administrator with great attention to detail to join them in post-booking administration and concierge requirements. As a luxury Tour Operator, the extra details matter and define the travel experience. This Administrator role is fundamental to the business. Great working hours, no evenings and weekends. The travel company is happy to consider full- or part-time applications, so long as you have good written skills, experience in administration, strong Microsoft Office knowledge, and ideally previous experience within the Travel Industry. Starting salary is circa £24k pa dependent on experience. You will work with a friendly team in an office environment in the Alderley Edge area. This is a part-time position – ideally 3 days a week.

Responsibilities

• Primarily providing administration support to the sales team and concierge assistance directly with clients, while also working within all aspects of a busy luxury travel company.
• Dealing with incoming call enquiries and redirecting as required.
• Providing clients with concierge assistance (pre and post travel).
• Providing client documentation (pre and post travel).
• Answering client questions and queries.
• Maintenance of company back-office systems (data-entry).

Experience Required

• Excellent attention to detail and first-class organisation skills.
• Previous administrative experience of at least 12 months.
• Great communication skills, both written and verbal.
• Ability to work on own initiative while being responsive within a team.
• Excellent organisational skills and proficiency in Microsoft Office (Word, Excel, Outlook).
• Proactive and flexible in approach; willing to go the extra mile when required.
• Minimum GCSE (or equivalent) English and Maths.

The Package

Starting salary up to £24k dependent on experience, with additional benefits and perks of working in the travel industry. This is an office-based role and part-time (3 days a week).

Interested?

Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Gemma Thelwell. If this role is not quite right but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV; we may have something else that could be perfect for you. Know someone else who might be interested in Travel Industry opportunities? Please share our details.

Job Details

• Job Title: Tour Operator Administrator and Concierge Assistant
• Company: Independent luxury Tour Operator
• Location: Warrington, Cheshire
• Salary: £24,000 Per annum plus additional company benefits
• Posted: Oct 8th 2025
• Closes: (see posting for closing date)
• Sector: Other
• Contract: Permanent
• Hours: Part-time (3 days a week)