Tour Operations Coordinator

Travel Trade Recruitment; Birmingham; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading travel company seeks a skilled Tour Coordinator to manage logistics for group tours in Birmingham. This role offers up to £32k pa, hybrid work with in-office and remote days, and generous benefits like 25 days of holiday and industry training. The ideal candidate will come from a travel, tourism, or events background, possess strong organisational and communication skills, and be proficient in planning and operational management. Opportunities for career growth are emphasized within the organization.

Benefits

25 days’ holiday

Opportunity to travel

Contributory Pension

Industry leading training

Regular prizes for achievements

Qualifications

• Background in travel, tourism, or events industry.
• Experience in operations, administration, or logistics.
• Ability to work to deadlines.

Responsibilities

• Oversee the Tour Logistics team and support day-to-day operations.
• Coordinate with stakeholders for pre-tour arrangements.
• Make independent decisions regarding tour changes.
• Monitor team performance and report to the Operations Manager.

Skills

Organisational skills

Communication skills

Problem-solving

Planning

Job description

Leading Specialist Travel Company are seeking a Tour Coordinator to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. This is a Tour logistics Lead position, suiting an organised pro-active individual with a background in an operational role within Travel, Tourism or Events. Working within a team to create specialist group tours across the UK, Europe, and beyond. You'll be liaising with DMCs, hoteliers, airlines, suppliers and more, to create fantastic tours. This is 360 degree role where you will deal with all aspects of the tour from start to finish. With a highly competitive starting salary of £28k - £32k pa, this is hybrid role in Birmingham. This is a fantastic travel company with good benefits and career longevity.

JOB DESCRIPTION

Reporting to the Operations Manager, the Tour Logistics Lead will oversee the Tour Logistics team while actively supporting day-to-day tour operations. This role combines hands‑on coordination with leadership responsibilities, including making operational decisions to ensure seamless tour preparation and execution. The ideal candidate thrives in a fast‑paced environment, excels at problem‑solving, and ensures both internal team efficiency and an exceptional customer experience.

• Coordinating with multiple stakeholders in performing pre‑tour arrangements, including managing itineraries, transportation, and excursion bookings, to ensure operational efficiency.
• Providing on‑call support for tour team members according to an evening and weekend rota.
• Overseeing and guiding logistics coordinators, providing administrative support and stepping in for the Operations Manager as needed.
• Collaborating with the on‑tour team and Head office team to deliver smooth and seamless customer experiences.
• Confidently making independent decisions regarding tour changes while supporting coordinators as required.
• Monitoring team performance, providing updates, reporting challenges, and highlighting achievements to the Operations Manager.
• Supporting across our Sales, Care and Logistics departments to facilitate guest requirements, including managing availability requests within a 24‑hour turnaround.
• Conducting final tour checks, ensuring all preparations are complete prior to departure.
• Identifying process improvements and implementing best practices in coordination with the Operations Manager.

THE PACKAGE:

Starting salary is very competitive, up to £32k pa dependent on experience, plus benefits. There is additional pay for the occasions you are required to cover the emergency on‑call line. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team.

Benefits include:

• 25 days’ holiday, plus your birthday off.
• The opportunity to travel on their trips
• Contributory Pension
• Industry leading training
• Regular prizes and awards for achievers and team players

EXPERIENCE REQUIRED:

We are seeking a highly organised individual with a background in the travel, tourism or events industry. You will have experience within operations, administrations or logistics (or similar). You will be great at planning and working to deadlines. You will also have great communication skills for liaising with colleagues and suppliers.

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call 0121 4509776 email [e-mail] If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!