Tour Guide

Delaware North at London Stadium - Queen Elizabeth Olympic Park; Stratford-upon-Avon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned hospitality company is seeking enthusiastic and confident Tour Guides to provide engaging experiences at the London Stadium. This casual role offers flexible evening and weekend shifts, perfect for those looking to earn extra cash. Ideal candidates will be passionate about customer service and able to eloquently share stories with groups. Experience as a Tour Guide is a plus, but not essential.

Benefits

Flexible working hours

Opportunity to work at iconic venues

Qualifications

• Ability to communicate confidently with groups of up to 30 visitors.
• Experience as a Tour Guide is preferred.
• Passionate about customer service and organized.

Responsibilities

• Deliver engaging and informative tours to guests.
• Provide personalized experiences for private groups.
• Support overall tour operations.

Skills

Confident public speaking

Customer service

Organizational skills

Job description

The opportunity

This role is offered on a casual worker agreement basis with most events taking place at weekends and/or in the evening.

Pay

The expected pay for this role is £26.80ph

What we offer

While working at some of the coolest venues in the UK and the world, Delaware North team members come together to provide best-in-class experiences for our guests. This role is offered on a casual worker agreement basis with most events taking place on evenings or weekends. That means you’ll be able to earn extra cash when it fits your schedule. Apply today to learn more about our opportunities.

What will you do?

The tour highlights include a visit to the home changing room, indoor running track, walking the players tunnel and panoramic views into the stadium. The Tour currently operates as multi-media tour, either self-guided or with a tour guide depending on the time of year and the stadium operations. There is also the option for a private VIP Tour or Legends tour for those wanting a more in depth and personalised experience.

We are looking for Tour Guides to join our current team. Tour Guides will also form a part of the Tour Experience Maker team who deliver the full tour support throughout our customers visits. Private Tour Guides give a more personalised tour to groups around the venue and should be able to confidently communicate with groups of up to 30 visitors.

More about you

The ideal candidate will be a confident public speaker with the ability to absorb knowledge and reiterate to visiting guests in an attention-grabbing manner, is passionate about customer service and well organised, and preferably will have some experience as a Tour Guide. A passion for West Ham, Athletics, the London Stadium (or all 3!) would be a benefit but not essential.