Tory Burch Department Manager - Bicester Village

Tory Burch; Bicester; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Executive coaching

Job summary

Tory Burch is seeking a dynamic Store Leader for our UK boutique. You will lead by example, coach a high-energy team, and ensure exceptional customer experiences while upholding brand standards and store presentation.

Responsibilities include driving sales, clienteling, and operational excellence, with a focus on team development and a positive, collaborative environment. The role requires 2–4 years in retail leadership and physical ability to handle products.

Qualifications

• 2–4 yrs experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience.
• Previous sales leadership and motivation experience.
• Ability to lift (at least 30 lbs) and move merchandise.

Responsibilities

• Lead by example and model behavior reflecting company values.
• Deliver transformational customer experiences through coaching and training.
• Represent the Tory Burch brand, maintain store standards and presentation.
• Perform opening/closing procedures and ensure operational excellence.
• Drive sales, manage client relationships, and optimize team performance.

Skills

Leadership

Customer service

Team management

Sales coaching

Clienteling

Tools

POS system

Job description

We are

An American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are

seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth - you'll have access to free executive coaching on-demand.

RESPONSIBILITIES

Leadership Presence

• Lead by example and model behavior that reflects the company's core values
• Appropriately manage conflict and take ownership for your part in the team dynamic
• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals
• Ensure high level of customer service through extensive product knowledge and product ownership
• Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented

Deliver the Customer Experience

• Lead by example to create an environment that consistently delivers transformational customer experiences
• Model a highly productive selling environment by providing consistent training & coaching to sales associates
• Take ownership for the customer journey in your boutique - customize it for your customer demographic and develop & maintain productive customer relationships
• Demonstrate a strong use of selling skills
• Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach
• Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience

Represent the Brand

• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude
• Contribute to maintaining all brand and operating standards to support brand consistency
• Assist in maintaining store presentation standards
• Leverage in-store technology to ensure every customer's experience is transformational

Operational Excellence

• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
• Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence

Drive the Business & Deliver Results

• Achievement of personal sales and metric goals
• Build and maintain new and existing client relationships
• Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement
• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities

PRIOR EXPERIENCE NEEDED

• 2-4 yrs. experience in a high volume, customer-driven retail environment
• Strong personal selling and customer relations experience
• Previous sales leadership and motivation experience
• Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
• Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

How We Work Together

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.