TOD'S Group London - Full-time/Part-time Client Advisor

TOD'S Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury retail company in Greater London is seeking a Client Advisor. In this role, you will welcome and advise both international and local customers, ensuring a high level of service. Candidates should have luxury retail experience, preferably in leather goods, and be fluent in English. The position also values dynamism and an interest in fashion.

Qualifications

• Luxury retail experience, preferably in leather goods/shoes.
• Dynamism, reactivity, service and result-oriented.
• Interest in fashion.
• Fluency in English is a must; other languages a plus.

Responsibilities

• Welcome and advise international and local customers.
• Detect and understand customers’ needs.
• Optimize turnover and manage inventory.
• Promote the brand’s image and standards.
• Drive high service levels and build customer loyalty.

Skills

Luxury retail experience

Dynamism

Service-oriented

Fluent in English

Job description

As a Client Advisor for Tod's Group, your missions will be:

• Welcome and advise international and local customers
• Detect and understand the customers’ needs
• Optimize the turnover
• Promote the brand’s image and standards/ know the range/array of products displayed/offered
• Manage the stock and optimize (inventory, deliveries, transfer etc…) according to internal processes
• Drive a high level of service through the development of client relationship/ Build customer loyalty

Luxury retail experience, preferably in leather goods/shoes

Dynamism, reactivity, service and result-oriented

Interest in fashion

Fluent in English

Other languages a plus (Italian, French, Mandarin,...)

**Please send CV attached

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.