TOCC Operations Control Lead – 24/7 Crisis & Continuity

TUI Cruises GmbH; Luton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading airline company in Luton is seeking a Senior Operations Control Manager to oversee the daily flying programme and drive operational resilience. The successful candidate will lead a team, ensure compliance with aviation standards, and manage crisis situations. This role offers a hybrid working arrangement with competitive benefits. Experience in airline operations and strong leadership skills are essential.

Benefits

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Extensive health & well-being support

Qualifications

• Extensive experience in Airline Operations Control, including Irregular Operations management.
• Strong leadership and people management skills, with experience leading shift‑based teams.
• Proven ability to make high‑impact decisions under pressure in a dynamic environment.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead the TOCC Operations Control team driving high performance, engagement, and development.
• Oversee daily flying programme delivery, monitoring safety, punctuality, and cost efficiency.
• Act as senior escalation point & lead response to major incidents and crisis events.
• Ensure regulatory and safety compliance, maintaining audit trails.
• Drive operational resilience and continuous improvement initiatives.

Skills

Airline Operations Control

Leadership

Crisis Management

Stakeholder Management

Operational Safety Standards

Analytical Mindset

Tools

AIMS

ACARS

Weather & Flight Planning tools

Job description

A leading airline company in Luton is seeking a Senior Operations Control Manager to oversee the daily flying programme and drive operational resilience. The successful candidate will lead a team, ensure compliance with aviation standards, and manage crisis situations. This role offers a hybrid working arrangement with competitive benefits. Experience in airline operations and strong leadership skills are essential.