Tier 3 Tech Support Engineer for Enterprise & AppSec

Apiiro; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading application security startup in the United Kingdom is seeking a Technical Support Engineer to work directly with enterprise customers, resolving critical technical issues and ensuring successful tool adoption. Applicants should have 3+ years of experience in technical support roles, strong troubleshooting abilities, and excellent communication skills. This position emphasizes customer-centric service and offers a chance to have a significant impact in a fast-growing environment.

Qualifications

• 3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms.
• Excellent Tier 3-level troubleshooting skills across various systems.
• Ability to explain complex technical issues in plain language.

Responsibilities

• Serve as the primary technical contact for enterprise customers.
• Troubleshoot complex challenges across cloud environments and APIs.
• Provide clear, proactive communication with customers during issues.

Skills

Technical support experience

Tier 3 troubleshooting skills

Customer communication skills

Scripting skills (Python, Bash, PowerShell)

Self-motivated

Tools

GitHub

Bitbucket

AWS

GCP

Grafana

Docker

Kubernetes

PostgreSQL

MySQL

Job description

A leading application security startup in the United Kingdom is seeking a Technical Support Engineer to work directly with enterprise customers, resolving critical technical issues and ensuring successful tool adoption. Applicants should have 3+ years of experience in technical support roles, strong troubleshooting abilities, and excellent communication skills. This position emphasizes customer-centric service and offers a chance to have a significant impact in a fast-growing environment.