Tier 2 - Support Engineer Production

Warner Media, LLC.; Uxbridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global entertainment company is seeking a Production Support Engineer to aid live productions for sports events. This role demands strong engineering support, outstanding troubleshooting skills, and the ability to work under pressure. Candidates should have a solid understanding of the production engineering environment and must be able to communicate effectively within teams to ensure smooth operations during live broadcasts. The position is onsite in Uxbridge, England, with a shift-based schedule including weekends.

Qualifications

• Strong understanding of the production engineering environment.
• Outstanding troubleshooting skills.
• Good understanding of IT technologies.

Responsibilities

• Ensure delivery of all engineering requirements alongside other engineering teams.
• Work with Production to ensure the smooth running of live events.
• Implement ticketing through to resolution.

Skills

Production engineering environment

Broadcast chain understanding

Troubleshooting skills

Fault‑finding ability

Calm under pressure

Broadcast technical background

IT technologies understanding

Ability to learn

Excellent communication skills

Team member mentality

Job description

Overview

In this role you will be responsible for the support of live productions for TNT Sports and Discovery/Eurosport. We support a number of sport productions such as football, cricket, rugby and cycling. The role is part of the Broadcast engineering team providing engineering tier 2 (old tier1) support for studios, production and post‑production with a keen focus on delivering for our operational and production partners. As part of the wider engineering group, you will work closely with the Tier 1 teams in Chiswick and Paris. Also working with the Tier 2 and Tier 3 (COE) teams to resolve issues and continuously improve the broadcast platforms, as well as being involved in wider projects with leading industry experts. The ideal candidate will be an organised and skilled Production Support Engineer, who represents the very best of our Broadcasting Profession.

Location & Shift Pattern

The role is based in Stockley Park, London. You will work on a shift‑based pattern, including weekends and occasional nights. Some work on other sites, particularly Chiswick Park, will be required.

Key Responsibilities

• Ensure delivery of all engineering requirements alongside other engineering teams.
• Work with Production to ensure the smooth running of live events.
• Implement ticketing through to resolution, carry out repairs and maintenance.
• Assist the Projects team with large‑scale work as required.
• Keep shared technical documentation updated and practice good communication.
• Assist Management and the Lead Broadcast Engineers as required.
• Respond to all stakeholders in a positive, friendly and proactive manner.
• Follow a health & safety culture, with relevant maintenance and safe operating practices.

Qualifications & Skills

• Strong understanding of the production engineering environment.
• Strong understanding of the broadcast chain.
• Outstanding troubleshooting skills.
• Ability to fault‑find from first principles.
• Calm under high pressure and time‑critical broadcast production environments.
• Extensive broadcast technical background (IP video 2110, AES 67, NMOS, UHD & HD video, HDR & SDR video, 5.1 & Dolby Atmos audio, Graphics, VR/AR, replay and codecs).
• Good understanding of IT technologies and associated challenges (network, virtualization, storage, cloud services, security).
• Ability to learn and keep up with technical changes in a constantly changing environment.
• Ability to prioritise.
• Excellent communications and documentation skills.
• Strong team member with self‑motivation and consistent customer service understanding the needs of the business.
• Appreciation of project management.
• Working knowledge of health & safety best practice.
• These requirements are desirable but not essential. Candidates with a strong technical background, drive to learn and aptitude will be considered.

Onsite Working

This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

Company Overview

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next. From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Warner Bros. Discovery (WBD) has become a world leader in Entertainment and Sports (as TNT Sport in the UK & Eurosport in Europe) and continues to grow its portfolio. The Broadcast technology and IT systems for the production and delivery of this portfolio have been designed and built by our teams, to ensure the world class standard for which WBD is known. Our Teams build, implement, and maintain the broadcast systems and technology that are critical for delivering WBD's products, while shaping the long‑term technology strategy that will enable WBD's growing pay‑tv, digital terrestrial, free‑to‑air, sports, and online services to reach more audiences on more platforms. Across a global stage we are driving WBD forward on the leading edge of technology.