Tier 2 Support Engineer Production

Warner Bros. Discovery; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading international media company in Greater London seeks an experienced Production Support Engineer to oversee live sports productions for TNT Sports and Eurosport. The ideal candidate will excel in high-pressure situations and have a strong technical background. This full-time role offers the opportunity to work on diverse broadcast projects while ensuring the successful execution of live events.

Qualifications

• Strong understanding of broadcast chain and production engineering.
• Experience with troubleshooting in high-pressure environments.
• Ability to learn and adapt to technical changes.

Responsibilities

• Ensure delivery of all engineering requirements alongside other teams.
• Work with Production to ensure smooth running of live events.
• Implement ticketing through to resolution.

Skills

Strong understanding of the production engineering environment

Outstanding troubleshooting skills

Strong understanding of the broadcast chain

Good understanding of IT technologies

Excellent communications and documentation skills

Strong team member with self-motivation

Tools

IP video 2110

UHD & HD video

5.1 & Dolby Atmos audio

Job description

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Warner Bros. Discovery (WBD) has become a world leader in Entertainment and Sports (as TNT Sport in the UK & Eurosport in Europe) and continues to grow its portfolio. The Broadcast technology and IT systems for the production and delivery of this portfolio have been designed and built by our teams to ensure the world class standard for which WBD is known.

Our Teams build implement and maintain the broadcast systems and technology that are critical for delivering WBDs products while shaping the long-term technology strategy that will enable WBDs growing pay-tv digital terrestrial free-to-air sports and online services to reach more audiences on more platforms. Across a global stage we are driving WBD forward on the leading edge of technology

Your new role

In this role you will be responsible for the support of live productions for TNT Sports and Discovery / Eurosport. We support a number of sport productions such as football cricket rugby and cycling.

The role is part of the Broadcast engineering team providing engineering tier 2 (old tier1) support for studios production and post-production with a keen focus on delivering for our operational and production partners. As part of the wider engineering group you will work closely with the Tier 1 teams in Chiswick and Paris. Also working with the Tier 2 and Tier 3 (COE) teams to resolve issues and continuously improve the broadcast platforms as well as being involved in wider projects with leading industry experts.

The role is based in Stockley Park London working on a shift-based pattern including weekends and occasional nights. Some work on other sites particularly Chiswick Park will be required.

The ideal candidate will be an organised and skilled Production Support Engineer who represents the very best of our Broadcasting Profession.

Key responsibilities

• Ensure delivery of all engineering requirements alongside other engineering teams.
• Work with Production to ensure the smooth running of live events.
• Implement ticketing through to resolution carry out repairs and maintenance.
• Work on team projects as required assist the Projects team with large scale work.
• Ensure that shared technical documentation is updated and that good communication is practiced.
• Assist Management and the Lead Broadcast Engineers as required.
• Respond to all stakeholders in a positive friendly and proactive manner.
• Follow a health & safety culture with relevant maintenance and safe operating practices.

Requirements

• Strong understanding of the production engineering environment.
• Strong understanding of the broadcast chain.
• Outstanding troubleshooting skills.
• The ability to fault find from first principles.
• Stays calm but excels in high pressure and time critical broadcast production environments.
• Extensive Broadcast technical background (IP video 2110 AES 67 NMOS UHD & HD video HDR & SDR video 5.1 & Dolby Atmos audio Graphics VR / AR replay and codecs)
• Good understanding of IT technologies and the associated challenge (network virtualization storage cloud services security)
• Ability to learn and keep up with technical changes in a constantly changing environment.
• Ability to prioritise.
• Excellent communications and documentation skills.
• Strong team member with self-motivation and consistent customer service understanding the needs of the business.
• An appreciation of project management.
• Working knowledge of health & safety best practice.

The above requirements are desirable but not essential. Candidates with a strong technical background drive to learn and aptitude will be considered.

Onsite Working - This role is advertised as Onsite meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law.

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and / or recruitment process please visit our accessibility page for instructions to submit your request.

Key Skills

History, Insurance Management, JDE, Administration Office, Catering Operations

Employment Type : Full-Time

Experience : years

Vacancy : 1