Tier 2 MAM, Post‑Prod & Playout Coordinator (Hybrid)

Warner Bros. Entertainment; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

A leading entertainment company is seeking a Broadcast Technology Support Engineer to coordinate a tier 2 team, manage support tickets, and ensure system health. The ideal candidate will have a degree in Technology and at least 10 years of experience in broadcast technology. This role offers a hybrid working model, with the potential for remote work. The candidate should possess strong communication skills and a collaborative spirit to thrive in a fast-paced environment.

Benefits

Hybrid working model

Career defining opportunities

Thoughtfully curated benefits

Qualifications

• Minimum of 10 years of experience in Broadcast Technology in a support or engineering role.
• Capacity to work in a constant change environment.
• Good understanding of IT technologies and the associated challenge.

Responsibilities

• Coordinate the tasks of the tier 2 team and follow up with tier 1 team.
• Manage the ticket escalated by support level 0/1.
• In charge of the global health of the system.

Skills

English writing and speaking

Communication skills

Excellent troubleshooting

Analytical and problem-solving skills

Strong team member with self-motivation

Education

Degree in Technology or similar

Tools

MAM, Post-Production tools, Playout

Job description

A leading entertainment company is seeking a Broadcast Technology Support Engineer to coordinate a tier 2 team, manage support tickets, and ensure system health. The ideal candidate will have a degree in Technology and at least 10 years of experience in broadcast technology. This role offers a hybrid working model, with the potential for remote work. The candidate should possess strong communication skills and a collaborative spirit to thrive in a fast-paced environment.