Ticketing Support Executive

Travel Trade Recruitment Limited; City Of London; Hybrid; GBP 38,000 - 44,000; Full time

Job summary

A leading travel recruitment company is seeking an Agent Product Support Executive in London. This role involves supporting operational teams with ticketing and reissue requests while collaborating globally. Ideal candidates will have extensive travel agent experience and knowledge of GDS processes. A salary of circa £38,000 is offered with flexible hybrid working arrangements.

Benefits

Healthcare cash-back scheme

Wellness/EAP programme

Employee discounts

Enhanced employer pension contributions

Qualifications

• Extensive travel agent experience in a trading or supporting role.
• Deep understanding of GDS ticketing scenarios.
• Expertise in specialist fare types and refund processing.

Responsibilities

• Support operational booking agents with ticketing activities.
• Assist with reissue requests and process refunds.
• Provide day-to-day support to operational agents.

Skills

Travel agent experience

Travelport+ GDS knowledge

Ticketing and refund processing

Nett fare mark-ups

GDS technical processes

ADM investigation

Job description

Are you experienced working in the Leisure or Business Travel Industry? Are you fully trained on Galileo Travelport, including ticketing / reissuing? Are you based in London and looking for a flexible hybrid role? Look no further!

We are working with a specialist Corporate Travel company who are looking for an Agent Product Support Executive who can support. Within this role, you will collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day‑to‑day responsibilities.

Responsibilities & Duties

• Support operational booking agents with day‑to‑day ticketing activities and transactions
• Assist all operational teams with reissue requests, including quoting and processing ticket reissues
• Provide day‑to‑day support to operational agents on all GDS processes
• Resolve any ticketing and reissue issues that arise
• Help process the booking and invoicing of NDC bookings
• Process all types of refund requests within the required timeframes
• Handle refund queries from the back office BSP team and other personnel
• Adhere to PCI procedures in accordance with regulation and Company policy

Qualifications

• Extensive travel agent experience in a trading or supporting role
• Comprehensive Travelport+ GDS experience and knowledge of all GDS ticketing scenarios
• Expertise in specialist fare types, reading fare rules, ticketing, ticket reissues and processing refunds
• Understanding of nett fare mark‑ups to maximise profit
• Knowledge of GDS technical processes incl. scripting functions
• Knowledge of ADM investigation & resolution

Package

• A salary of circa £38,000 (flexible for the right candidate)
• Flexible hybrid working, following an initial period of training in the office
• Monday – Friday working hours
• Healthcare cash‑back scheme
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service‑based holiday entitlement

Interested?
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