Ticketing Services Representative (Casual)

AFC Bournemouth; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A sports club in England is seeking a ticketing team member to enhance the customer service experience for supporters. Responsibilities include processing ticket sales, handling customer inquiries and providing assistance during matchdays. Ideal candidates should possess excellent communication skills, strong organisational abilities, and a commitment to high-quality service.

Qualifications

• Exceptional customer service skills required.
• Strong organisation and time management abilities needed.
• Good verbal and written communication skills necessary.

Responsibilities

• Process ticket sales, memberships, and applications professionally.
• Ensure all customer queries are handled efficiently.
• Work weekends and assist during matchdays.

Skills

Exceptional customer service

Excellent organisation and time management

Good verbal and written communication skills

Ability to work under own initiative

Ability to communicate effectively

Excellent IT skills

Experience in a similar role

Job description

Application Deadline: 30 November 2025

Department: Club - Ticketing

Location: Vitality Stadium, Bournemouth

Description

To ensure that all supporters have the best ticketing experience possible throughout the season and on matchdays. Being proactive and going the extra mile to ensure that all customer service queries by supporters are dealt with maximum efficiency and quality. Located with the AFC Bournemouth ticketing team at Vitality Stadium, delivering a high level of customer service over the phone, in person and through written communication.

Key Responsibilities

• Available to work weekends, both Saturdays and Sundays
• Processing ticket sales, memberships, ballots and away travel through the ticketing platform
• Processing ticketing applications, in a polite, courteous and professional manner
• Ensure that inbound emails and phone calls to the ticket office are answered promptly and in a professional manner
• Complete call campaigns to assigned base of supporter accounts
• Receive, count, track, record and secure all payment methods on behalf of the club
• Ensure customer credit/debit card details are secure and PCI compliant
• Provide information and a high level of customer service assistance to all supporters
• Support the ticketing management team
• Provide general administration and postage fulfilment as required by the ticket office staff
• Adhere to a strict code of confidentiality in respect of any information relating to AFC Bournemouth
• On a matchday, working sales or collections windows to provide an efficient and professional service to all matchday guests
• Be presentable at all times when working and demonstrate you can represent the face of the club in the manner expected.
• As a member of staff to ensure in all matters, you follow and actively promote the club’s mental health policies and practices to ensure an open, non-judgmental and inclusive environment for everyone engaged with the club
• As a member of staff to ensure that you adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
• Obligation to adhere to the club’s health and safety policy and procedures.
• As a member of staff to ensure in all matters you follow and actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Skills, Knowledge and Expertise

• Exceptional customer service
• Excellent organisation and time management.
• Evidence of good verbal and written communication skills.
• Ability to work effectively under own initiative and to anticipate and prioritise different workloads.
• Ability to communicate concisely, assertively and effectively with external and internal stakeholders, at all levels of the organisation.
• Excellent IT skills
• Previous experience in a similar role would be preferred.