Ticketing & Revenue Growth Manager

The Royal Household; St. James's; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A prestigious organization in Scotland is seeking a Ticketing and Sales Manager to lead the ticketing operations for iconic visitor experiences. The ideal candidate will have experience in a ticketing environment, proven management skills, and a strong focus on customer experience. You will oversee a high-performing team and work towards sales targets while ensuring exceptional service standards. This role includes a generous benefits package, including flexible working options.

Benefits

25 days annual leave, rising to 30 days

Non-contributory pension plan

Complimentary lunch on-site

Flexible and hybrid working options

Employee discounts at Royal Collection Trust Shops

Qualifications

• Experience working in a ticketing or contact centre environment is essential.
• Demonstrated ability to manage large teams in a busy customer service environment.
• Proven track record of setting and achieving sales targets with a customer focus.

Responsibilities

• Oversee the daily running of the Contact Centre and manage the team.
• Deliver sales and service targets by planning and monitoring activity.
• Use sales data to guide decisions and drive revenue.

Skills

Experience in ticketing or contact centre environment

Managing large teams

Setting and achieving sales targets

Excellent communication skills

Organised and able to manage varied workload

Tools

Microsoft Office

Reporting tools

Job description

A prestigious organization in Scotland is seeking a Ticketing and Sales Manager to lead the ticketing operations for iconic visitor experiences. The ideal candidate will have experience in a ticketing environment, proven management skills, and a strong focus on customer experience. You will oversee a high-performing team and work towards sales targets while ensuring exceptional service standards. This role includes a generous benefits package, including flexible working options.