Ticketing & Retail Strategy Manager

TfW Business Daily Group; Graigwen; On-site; GBP 50,000 - 70,000; Full time

Job summary

Transport for Wales is seeking a Retail Strategy Manager to support the delivery of the retail channel and fulfilment strategy, focusing on cost optimisation and improving the customer proposition for ticket purchases.

You will develop and implement ticket fulfilment, channel optimisation and fraud reduction plans, work with the Commercial Strategy Lead, and report on benefits and progress to drive revenue growth and cost savings. Welsh language skills are encouraged though not essential.

Qualifications

• Demonstrable experience implementing and managing change projects relating to ticketing and/or fraud management with measurable improvements in processes or financial benefits.
• Experience creating processes, reporting and presenting ticketing and/or cost management data to Senior Management.
• Experience collaborating with internal and external stakeholders to influence change.

Responsibilities

• Support development of TfW's ticket fulfilment, channel optimisation and retail fraud strategies to meet revenue and cost targets while improving customer satisfaction with ticket purchasing.
• Contribute to multimodal ambitions by developing ticket fulfilment and channel optimisation strategies for unified ticketing and fraud reduction across modes.
• Attend industry meetings (Rail Delivery Group, FTR team) to understand implications for TfW operations, mitigate risks and explore opportunities.
• Identify opportunities to modernise systems and processes with the Commercial Strategy Lead and Retail leadership to improve revenue growth and/or reduce costs.
• Develop annual plans around ticket fulfilment, channel optimisation and fraud reduction and report progress and quantified benefits.

Skills

Change management

Ticketing

Fraud management

Stakeholder engagement

Job description

Transport for Wales is seeking a Retail Strategy Manager to support the delivery of the retail channel and fulfilment strategy, focusing on cost optimisation and improving the customer proposition for ticket purchases.

You will develop and implement ticket fulfilment, channel optimisation and fraud reduction plans, work with the Commercial Strategy Lead, and report on benefits and progress to drive revenue growth and cost savings. Welsh language skills are encouraged though not essential.