Ticketing Manager

Silverstone; Silverstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

Silverstone is seeking a Ticketing Coordinator to support efficient ticketing operations for its events. This permanent full-time role involves managing product mix, ensuring accurate system configuration, monitoring sales performance, and collaborating with various teams to enhance the customer experience. The ideal candidate has over 4 years of ticketing experience in a live events environment, excellent attention to detail, and strong Excel skills. Join us at Silverstone for an exciting opportunity in a dynamic environment.

Qualifications

• Minimum 4 years' experience in ticketing from live events, preferably in sports or venue settings.
• Exceptional numeracy skills and attention to detail.
• Ability to take ownership and problem-solve.

Responsibilities

• Support planning and delivery of ticketing operations across events.
• Lead inventory management and maximize revenue opportunities.
• Provide reporting and analysis of ticketing performance.

Skills

Ticketing systems experience

Attention to detail

Problem-solving

Organizational skills

Interpersonal skills

Fluent in English

Tools

Excel (intermediate or above)

Microsoft Office (Outlook, Word)

Job description

Our Commercial department is full of go-getters, and we're racing ahead with our longer-term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take a birds‑eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. There has never been a more exciting time to join as we accelerate into the future.

Application Deadline: 29 May 2026

Department: Revenue

Employment Type: Permanent - Full Time

Location: Silverstone

Job Purpose

Supporting the planning, configuration and delivery of all ticketing elements across Silverstone events. Contributing to the development and implementation of an efficient and secure ticketing operation through effective inventory management, accurate system configuration, optimised product and pricing structures, robust reporting, and a streamlined ticket distribution process. Ensuring the optimal use of ticketing systems to enhance the customer journey, maximise revenue opportunities, and support the successful execution of all event operations.

Key Responsibilities

• Develop and manage the product mix and ticketing structure for each event on sale, work collaboratively with key internal departments to ensure accuracy, commercial optimisation and alignment with event objectives, whilst ensuring key timelines are met.
• Ensure the ticketing system is accurately configured, secure and fully prepared for each event, with all products, pricing and capacities correctly set up.
• Sales Performance Monitoring – Monitor sales channel performance to ensure smooth customer purchase journeys, proactively identifying and resolving broken paths or issues that could cause lost revenue and affect customer satisfaction.
• Lead inventory management across all Silverstone circuit events, including tickets, hospitality products, parking, accommodation and other event-related extras. Maximise utilisation and ensure all operational and commercial requirements are met. Adjust allocations and product availability as required to maximise revenue and customer satisfaction.
• Support in providing reporting, analysis and strategic management of ticketing and sales data. Provide regular updates on event ticket performance, demand trends and inventory usage to internal teams.
• Contribute to optimising pricing, promotions and segmentation in collaboration with commercial leadership.
• Ensure high standards of data accuracy, compliance and operational integrity across all ticketing activities.
• Act as the escalation and approval point for the wider ticketing team on all ticketing queries and requests. Support Ticketing Coordinator’s in managing all internal and external ticketing requests. Ensure efficiency and maintain strong working relationships with key clients, accounts and stakeholders (executive teams, agents, coach companies, promoters, F1 teams, retail and event ticketing partners).
• Support Ticketing Coordinators in ticket distribution for all events and devise improved processes to increase efficiency and operational accuracy.
• Lead financial reconciliation, providing information, clarification and support on all ticketing-related financial queries to our finance team.
• Work on-site at events including weekends and evenings when required, overseeing operations.
• Act as a customer care champion, resolving complex enquiries and complaints while protecting future business.
• Continuously seek opportunities to maximise the use of technology to provide the best customer experience while minimising manual processes. Conduct benchmarking, research and analysis to inform best practice and future improvements.

Team Responsibilities

• Personally champion the Silverstone values and behaviours.
• Create a positive, proactive culture and environment within the department.
• Communicate and provide feedback regularly with key stakeholders.
• Establish good working relationships with key stakeholders and management team.
• Empower others to take accountability and keep others accountable.

Performance Responsibilities

• Performance will be monitored against the following:
• Objectives set through the Personal Development Review (PDR) process.
• Ownership and timely completion of agreed business priorities.

Key Relationships

• Head of Revenue
• Senior Ticketing Manager
• Head of Hospitality
• Marketing Team
• Customer Service Team
• Chief Commercial Office
• Public Events
• Finance

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Skills, Knowledge and Expertise

• 4+ years’ experience of ticketing/ticketing systems essential.
• Essential to demonstrate knowledge and experience of ticketing from live events, specifically from a Sports or Venue background.
• Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level.
• Ability to take ownership and problem-solve, be proactive and self‑motivated.
• Excellent eye for detail, with strong organisational, time management and interpersonal skills.
• Advanced Microsoft Office skills in Outlook, Excel and Word.
• Distinctive, professional and a warm personality.
• Fluent in written & spoken English with strong communication skills.
• Demonstrates conviction in finding innovative approaches to solutions.