Ticketing Coordinator – Events & Guest Services

Leeds City Council; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading local authority in the UK is seeking a Ticketing Assistant for Leeds Ticket Hub. The successful candidate will manage ticket sales, assist with customer inquiries, and ensure compliance with financial regulations. Key requirements include effective communication, the ability to work under pressure, and experience with ticketing systems. This role offers a competitive salary, flexible working arrangements, and opportunities for professional development. Candidates must have the right to work in the UK.

Benefits

Competitive salary

Membership of the West Yorkshire Pension Fund

Flexible and hybrid working arrangements

Career pathway and professional development opportunities

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer-facing roles.
• Ability to work independently and within a team.

Responsibilities

• Manage ticket sales and bookings efficiently.
• Provide customer service during events.
• Ensure financial transactions comply with regulations.

Skills

Effective communication

Relationship management

Ability to work under pressure

Workload prioritization

Knowledge of ticketing systems

Education

GCSE level C or above in English Language or equivalent

GCSE or equivalent in Maths

Tools

CRM systems

Job description

A leading local authority in the UK is seeking a Ticketing Assistant for Leeds Ticket Hub. The successful candidate will manage ticket sales, assist with customer inquiries, and ensure compliance with financial regulations. Key requirements include effective communication, the ability to work under pressure, and experience with ticketing systems. This role offers a competitive salary, flexible working arrangements, and opportunities for professional development. Candidates must have the right to work in the UK.