Ticketing and Marketing Assistant

Islington Council; Greater London; On-site; GBP 34,000 - 36,000; Full time

Job summary

A vibrant live music venue in London is seeking a Ticketing and Marketing Assistant to join its team. The role involves delivering exceptional ticketing and marketing services, managing accessibility, and contributing to the venue's strategic direction. Ideal candidates should have a background in marketing or events and be proactive and detail-oriented. You will work in a lively environment where no two days are the same, supporting exciting events and enhancing customer experiences.

Benefits

31 days annual leave, increasing to 36 after five years

8% pension contribution matched by employer

Learning and development opportunities

Cycle to work scheme

Discounted gym membership

Qualifications

• Background in ticketing, marketing, or events preferred.
• Proactive attitude with a customer-focused approach.
• Ability to work evenings and weekends as required.

Responsibilities

• Deliver exceptional ticketing and marketing services.
• Manage accessibility and admin services for events.
• Support the strategic direction of the venue.

Skills

Event marketing

Customer service

Attention to detail

Job description

About The Role

We're hiring! Come and join the team at one of London's most exciting live music and event venues.

Ticketing and Marketing Assistant (£34,359 - £35,892)

Are you passionate about ticketing and marketing and ready to take the next steps in your career? We are looking for an enthusiastic and dedicated Ticketing and Marketing Assistant to join our team.

Islington Assembly Hall (IAH) is a 950-capacity venue managed by Islington Council. For over 13 years, IAH has been operating as a live music venue in the heart of the borough bringing the community huge names including Ezra Collective, Skepta, Ed Sheeran, Coldplay, Laura Mvula, The Black Keys and Doechii to name a few.

As Ticketing and Marketing, you will play a pivotal role in ensuring the success of our events, with a focus on delivering exceptional ticketing, marketing, accessibility and admin services. This is a unique opportunity to be part of an exciting and vibrant team, where no two days are the same.

If you have a strong background in ticketing, marketing and/or events, are a proactive, customer-focused, and detail-oriented professional looking for a dynamic role in a thriving venue, we want to hear from you.

The post holder will be required to work some late nights, weekends and early mornings. These may be box office shifts as required or duty management shifts.

Work benefits

• 31 days annual leave (increasing to 36 days after five years in service)
• Islington Council match 8% pension contribution
• Excellent learning and development opportunities, appropriate to your role
• Respectful working environment
• Wellbeing support
• Chance to contribute to the strategic direction of the venue
• Discount on Better gym membership
• Interest Free Season Ticket Loan Scheme
• Cycle to work scheme

Please read the job description and person specification below. If you would like to talk to us more about this opportunity or ask us questions about the application form and process, we are hosting an open day online on 06 January 2026, 10am-1pm. Email us on [e-mail] or call Marina on 020 7527 4346 to confirm your attendance.

Recruitment dates:

Online open day for application support: Tuesday 06 January 2026
Deadline for applications: 11:59 pm on Sunday 11 January 2026
Expected Interviews date: Tuesday 20 January 2026

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Our offer to you

We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

• Up to 31 days leave per year, increasing to 36 days after five years of local government service
• A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
• Learning and development opportunities to maximise your potential
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum
• Excellent local government pension scheme
• Cycle to Work scheme and discounted gym memberships
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Workforce Equality, Equity, Diversity and Inclusion Statement

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination.

We maintain a zero-tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Any incidents of discrimination will be promptly investigated and addressed in line with our HR policies to ensure a safe and inclusive environment for all colleagues.

We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation. We look at inequality through an intersectional lens, recognising that different aspects of someone’s identity can combine to create unique experiences of discrimination and disadvantage.

We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve. We work closely with our Colleague Forums and Trade Unions, supported by active allies from our Corporate Management Team, to monitor and evaluate our practices, identify barriers, and empower colleagues to promote equality and inclusion in the workplace.

Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

The post is subject to qualification check and 3/5 years referencing.

Disability Confident Scheme

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.