Ticket Support Manager - Lexus Eastbourne Open and Lexus Ilkley Open

Lawn Tennis Association; Ilkley; On-site; GBP 80,000 - 100,000; Part time

Job summary

A national sports organization is seeking a Ticket Support Manager to oversee operations for the prestigious Ilkley and Eastbourne tennis events. This part-time role requires exceptional customer service and communication skills to ensure a pleasant experience for attendees. The successful candidate will also coordinate ticket operations and assist with team training. The position offers a salary of £17.40 per hour and is on a fixed-term basis from April to July 2026, emphasizing collaboration and attention to detail in a dynamic atmosphere.

Qualifications

• Proven experience in a customer-facing role, preferably in events.
• Strong leadership capabilities to manage operations efficiently.

Responsibilities

• Assist in daily operations for Ticketing and Events Team.
• Provide customer-friendly ticket experience at events.
• Manage ticket operations during the Ilkley and Eastbourne events.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Attention to detail

Task management

Job description

Organisation Lawn Tennis Association Salary £17.40ph Location Lexus Eastbourne Open, Devonshire Park, Colleage Road, Eastbourne, BN21 4JJ and lkley Lawn Tennis & Squash Club, Stourton Road, Ilkley, LS29 9BG Contract type Fixed Term (Part time) Closing date 25 January 2026 Job Description Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

Held since 1974, Lexus Eastbourne Open is classified as ATP 250 and WTA 250 series. The tournament is played on outdoor grass courts and takes place before Wimbledon Championships. Played at Devonshire Park, Eastbourne is an event steeped in history and has welcomed some of the world’s greatest tennis talent onto its courts, watched on by thousands of tennis fans and spectators every year. Devonshire Park first opened its doors to the public as early as 1874, when it was intended as a cricket ground, but tennis was gaining in popularity and won the rights to be claimed as a tennis ground.

The Lexus Ilkley Open is one of the highlights of the summer grass court season with world‑class tennis. The Ilkley Open was a grass court tennis event founded in May 1885 as the Ilkley Tournament.

As a Ticket Support Manager, you’ll assist in all aspects of on‑site day‑to‑day operations for the Ticketing and Events Team.

You will lead from the front championing our grass court events and on‑site ticket operations. You will provide a customer‑friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.

For this role, you will lead the operations for both Ilkley and Eastbourne events, as well as form part of the wider ticketing team during the fulfilment phase. During your time with the team at the National Tennis Centre you will add valuable capacity to the teams preparation for the event season, preparing event shipments and ticket delivery, assisting with ticket support operator training and receiving in depth training on the LTA’s ticketing system.

The advertisement window for this role is from Tuesday 16th December 2025 - Sunday 25th January 2026.

The Recruitment & Onboarding team will review your application and confirm as to whether you will be invited to an interview, held at The National Tennis Centre 100 Priory Lane, Roehampton, London, SW15 5JQ. Further information will be provided to those invited to interview.

Location

• Lexus Eastbourne Open, Devonshire Park, Colleage Road, Eastbourne, BN21 4JJ
• Ilkley Lawn Tennis & Squash Club, Stourton Road, Ilkley, LS29 9BG

Contract length

• 27th April - 10th July 2026

Normal working hours

• 09 : 00-17 : 00

Event day shift patterns

• 08 : 45am - 18 : 45
• 6th - 14th June 2026 (Eastbourne)
• 19th - 28th June 2026 (Ilkley)

Payment

• You will be paid via a timesheet method, and you will be required to log your hours, and this will be checked and approved by your line manager
• Hours worked will be paid on the last Thursday of every month
• Payment will be made by credit transfer direct to your bank or building society