Ticket Sales Assistant

Sadler's Wells; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading arts venue in London is seeking a Ticket Sales Assistant to deliver exceptional customer service while maximizing ticket sales and fostering audience loyalty. In this role, you'll support customers throughout their purchasing journey. The venue encourages applications from diverse backgrounds, including those with disabilities. Shift work includes days, evenings, and weekends. Join a supportive team committed to excellence in customer experience.

Benefits

Employee Assistance Programme

Complimentary tickets and discounts

Enhanced holiday and time off in lieu policy

Qualifications

• Experience in customer service roles.
• Ability to work flexible shift patterns, including evenings and weekends.

Responsibilities

• Deliver a first-class ticketing service to customers.
• Support customers throughout their ticket buying experience.
• Maximise ticket revenue and develop audience loyalty.

Skills

Exceptional customer service skills

Teamwork

Job description

Do you have exceptional customer service skills? Do you enjoy meeting people? Do you thrive when working as part of a team? If so, we have a great opportunity for you at Sadler's Wells within our Ticket Sales team!

As our new Ticket Sales Assistant, you will be instrumental in delivering a first-class ticketing service to our customers. You will provide support to customers throughout their ticket buying experience, while seeking to maximise ticket revenue and develop audience loyalty through these interactions.

We’re a supportive and hardworking team, working on a variety of projects.

Benefits

• Employee Assistance Programme
• Complimentary tickets and discounts
• Enhanced holiday and time off in lieu policy

Shift work includes daytimes, evenings, and weekends.

We welcome all applications by 11:59pm GMT on Sunday 4 January 2026. Interviews will take place week commencing Monday 12 January 2026.

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler’s Wells also works collaboratively with Parents in Performing Arts (PiPA) in efforts to support parents and carers within the industry.

If you would like support or have any queries regarding the format or submission of the application, please contact us on [e-mail].