Three - Retail Customer Advisor (Walthamstow) - 30 hours

Vodafone Group Plc; Greater London; On-site; GBP 23,000 - 27,000; Part time

Benefits offered by this job

Great pay

Bonuses

28 days + bank holidays

Charity time

Discounts

Vouchers

Pension plan

Learning tools

Parental leave

Job summary

Vodafone is hiring a Retail Customer Advisor in Walthamstow. The role is part-time (30 hours across 5 days) with weekend rotation, based in-store. You’ll help customers with their needs and promote Vodafone products, while contributing to a positive shopping experience.

You will receive a companion bonus of 15% on-target, paid monthly, and full training is provided. Expect great pay, holiday entitlement, and benefits as part of the Vodafone team in the UK.

Qualifications

• Customer-focused with passion for helping customers.
• Team-oriented with a positive mindset.
• Training provided; no prior product knowledge required.

Responsibilities

• Engage customers and guide them through their store journey.
• Deliver service excellence by tailoring and promoting Vodafone products & services.
• Drive store KPIs by selling and achieving targets as a team.
• Provide personalised solutions for general mobile or network inquiries.

Skills

Customer focus

Team collaboration

Problem solving

Job description

Location

Walthamstow

Salary

£ 15.60 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance

Working hours

Part time 30 hours across 5 days per week, including weekends on a rotation basis

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

What you'll do

As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they entered your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across the business while hitting sales targets together as a team.

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Who you are

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required.

Inclusion

We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.

Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

• great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
• discounts
• vouchers
• a pension plan
• loads more
• learning tools and top-notch parental leave policies

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

VodafoneThree LI-Onsite