Third Party Application Development Support Engineer

Ingenico Group; Dalgety Bay; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global leader in payment solutions seeks a Third Party Application Development Support Engineer in Dalgety Bay. The role involves supporting clients in integrating Ingenico payment solutions, resolving technical issues, and collaborating closely with R&D teams for efficient solutions. Applicants should have a background in technical support, experience with Android Studio, and strong analytical skills. This position offers a dynamic environment focused on innovation and customer success.

Qualifications

• Experience in technical support in the technology industry.
• Ability to manage time effectively and meet deadlines.
• Strong analytical skills for problem-solving.

Responsibilities

• Investigate and resolve technical issues.
• Log and track progress of each issue.
• Work with R&D to offer quick solutions.
• Lead customer support calls on technical issues.

Skills

Technical support experience in S/W, IT or other technology industry

Ability to communicate ideas in both technical and layman’s terms

Strong analytical and creative problem‑solving skills

Effective time management of workload related tasks

Ability to work autonomously with little supervision

Strong interpersonal skills

Respectful and courteous towards others

Self‑motivated and enthusiastic

Education

HND level in suitable engineering discipline or above

Tools

Android Studio

Job description

Third Party Application Development Support Engineer

Location: Dalgety Bay, GB, KY11 9JU

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world‑class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Job mission

The role is to support our customers and 3rd party organisations integrate Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages. This will require having the requisite knowledge of Ingenico low level applications that control and manage API’s and payment applications (including EMV).

Key responsibilities

• Investigate and resolve technical issues reported by customers/integrators
• Log and track the progress of each issue ensuring excellent communications with stakeholders
• Work closely with regional and Group R&D to offer quick solutions
• Lead customer support calls and meetings on technical issues and discussions
• Preparation and loading of terminal software packages
• Ensure loading tools are maintained to latest versions and standards
• Occasional customer site visits to support and participate in technical investigations
• Provide level 3 support for integration issues in production environment

Signs of success

• Manage support requests in line with SLA’s
• Deliver work on time and to a consistently high standard
• Provide high first time fix rate on all resolved investigations
• Maintain sound knowledge and understanding of Ingenico products and software architectures

Skills we can’t do without:

• Technical support experience in S/W, IT or other technology industry
• Ability to communicate ideas in both technical and layman’s terms
• Strong analytical and creative problem‑solving skills
• Effective time management of workload related tasks
• Ability to work autonomously with little supervision
• HND level in suitable engineering discipline or above
• Experience with Android Studio applications
• Strong interpersonal skills
• Respectful and courteous towards others
• Self‑motivated and enthusiastic

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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