Third Line Service Desk Engineer

allpay Limited; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Hereford is looking for a Third Line Engineer to mentor junior staff and manage IT incidents. This role involves hardware configuration, technical proposal development, and advising stakeholders. Candidates should have strong communication skills and extensive Service Desk experience. The position offers a competitive benefits package, including private healthcare and excellent learning opportunities, all while enjoying on-site amenities like a gym and café.

Benefits

Defined contribution pension scheme

Income protection

Private healthcare cover

Staff gym

Subsidised café and restaurant

Qualifications

• Demonstrable experience of mentoring and developing junior Service Desk members.
• Experience managing systems and applications, providing escalation support.
• Excellent communication skills, both written and verbal.
• Extensive knowledge of Service Desk environments.

Responsibilities

• Mentoring and assisting 1st and 2nd Line engineers to resolve incidents.
• Managing hardware configuration and software installations projects.
• Supporting technical proposal development.
• Advising stakeholders to prevent and resolve incidents.

Skills

Mentoring

Customer service skills

Communication skills

Service Desk environment

Job description

About The Role

We have a fantastic opportunity for a Third Line Engineer to join our Team!

Within this role you will be:

• Mentoring and assisting 1st and 2nd Line engineers, customers, suppliers and 3rd party vendors where necessary to resolve Incidents
• Manage hardware configuration and software installations projects / releases
• Support in the development and writing of technical tender proposals
• Advise senior stakeholders both internally and externally, utilising monitoring system, to proactively prevent incidents and to resolve those that cannot be prevented

About You

To be successful in this role you will need to:

• Have demonstrable experience of mentoring and developing junior members of a Service Desk team
• Have experience working with a significant number of systems and applications, both internally and externally facing, and acting as a point of escalation and resolution for failings in these systems
• Have excellent customer service and communication skills, written and verbal
• Have extensive knowledge of Service Desk environment

About Us

People are at the heart of allpay and we reward our employees with a competitive benefits package which includes a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover as well as an excellent Learning and Development offering.

On‑Site Amenities

• Subsidised café and restaurant: Enjoy quality food and coffee at discounted prices in our staff-only on‑site café and restaurant
• Staff gym: Free access to our on‑site fitness facility – no commute to the gym needed
• The Sidings: Our lovely on‑site farm shop and café, open to the public and providing fresh local produce and a relaxing space

These on‑site benefits mean you can grab a healthy lunch, fit in a workout before or after work, and enjoy quality breaks without the hassle of traveling.

Equal Opportunities

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.