Third-line IT Engineer (MSP)

Klyk; Acton; On-site; GBP 30,000 - 50,000; Full time

Job summary

A sustainable IT solutions provider in England is seeking a Co-Founder to lead in providing innovative IT services. The ideal candidate will have significant experience within a managed service provider environment and must possess advanced skills in Google Workspace and Microsoft 365 administration. You'll be responsible for resolving complex technical issues, leading incident management, and ensuring high service quality. This is an exciting opportunity to make a tangible impact in the sustainable technology landscape.

Qualifications

• Proven experience working in a MSP environment.
• Hands-on expertise in Google Workspace and Microsoft 365.
• Strong troubleshooting skills for Windows and macOS.

Responsibilities

• Act as the final escalation point for complex incidents.
• Lead resolution of critical business issues.
• Ensure work is delivered within SLAs and KPIs.
• Provide advanced support for mixed-platform environments.
• Produce high-quality technical documentation.

Skills

Experience in a Third-Line role within MSP

Google Workspace and Microsoft 365 administration

Advanced Windows and macOS support

Endpoint management tools expertise (Intune, Jamf)

Identity and access management

Communication skills

Proactive and highly organised

Tools

Google Workspace

Microsoft 365

Intune

Jamf

Job description

Co-Founder at Klyk | Building the future of sustainable and secure IT

At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies adopt a Circular IT model – reducing cost, carbon emissions, and operational complexity across their entire device lifecycle.

We provide:

• IT asset management
• Sustainable hardware procurement
• IT support services
• Cyber security and strategic advisory

Our customers include some of the UK’s most impactful and high-growth organisations — including B Lab UK, Wild, THIS, SURI, and Field Energy.

The Role

• Proven experience in a Third-Line role within a Managed Service Provider (MSP) environment.
• Deep, hands‑on expertise in Google Workspace and Microsoft 365 administration, including identity, security, and compliance.
• Strong experience supporting and troubleshooting Windows and macOS at an advanced level.
• Extensive experience with endpoint management and security tooling, including Intune and Jamf.
• Strong understanding of identity and access management, including Azure AD / Entra ID, SSO, MFA, and conditional access.
• Experience working with PSA platforms such as Halo, with an understanding of escalation workflows, and with RMMs to maximise support delivery.
• Excellent communication skills, with the ability to explain complex technical issues to both technical and non‑technical stakeholders.
• Highly organised, proactive, and comfortable taking ownership in a fast‑paced, high‑responsibility environment.

What You’ll Do

• Act as the final escalation point for complex technical incidents and problems, owning root cause analysis through to permanent resolution.
• Lead the resolution of high‑impact, business‑critical issues, ensuring minimal disruption and clear communication throughout.
• Ensure all work is delivered within agreed SLAs and KPIs, maintaining exceptional service quality and technical standards.
• Provide advanced remote and occasional on‑site support across Google Workspace (60%) and Microsoft 365 (40%) environments.
• Provide expert‑level support and ownership for Apple, Windows, and mixed‑platform environments, including complex configuration and troubleshooting.
• Scripting and automation experience to improve efficiency and enhance Service Desk productivity.
• Experience with AI‑driven tools and automation to improve service efficiency, incident resolution, and root cause analysis.
• Lead ITIL‑aligned incident, problem, and change management activities, including root cause analysis, change planning, and post‑incident reviews.
• Diagnose and resolve complex issues across Windows, macOS, and mobile platforms, including deep OS, identity, and application‑level problems.
• Lead expert support for core platforms including advanced configuration and optimisation for Google (Gmail, Drive, Meet, Groups), Microsoft (Outlook, Teams, SharePoint, OneDrive, Azure), and core software products and tools.
• Design, implement, and maintain device management and security policies using Intune and Jamf, including troubleshooting deployment and compliance issues.
• Lead change management including complex and high‑risk changes, producing change documentation and ensuring changes are delivered safely across customer environments.
• Act as technical lead on projects, responsible for design, risk identification and successful technical delivery.
• Lead problem management, identifying recurring issues and implementing long‑term fixes and preventative improvements.
• Produce and maintain high‑quality technical documentation, including architecture diagrams, SOPs, and knowledge base articles.
• Work closely with Service Desk to mentor, upskill, and provide technical guidance, improving overall capability.
• Collaborate with senior stakeholders to improve tooling, automation, standards, and service delivery processes.
• Make a measurable impact on reducing e‑waste and transforming how businesses use technology.

Build something meaningful

Help create the platform that powers a new generation of sustainable, automated IT services.

Autonomy and trust

Work directly with founders & leadership to influence decisions as we build.

Experienced Co‑Founder & Leadership team

Experienced Founder Team across IT, cyber, software development & Business scaling.

Get exposure to product strategy, operations, sales, cyber, AI, and the realities of building a fast‑growing business.

As a B Corp, we prioritise flexibility, fairness, environmental impact, and long‑term thinking.

Seniority level

Entry level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Climate Technology Product Manufacturing