Third Line Application Support Analyst

Babcock Mission Critical Services España SA.; Bristol; On-site; GBP 39,000; Full time

Job summary

A leading defense and aerospace company in the UK is seeking a Third Line Application Support Analyst to maintain critical operations. The successful candidate will lead technical support efforts, diagnose and resolve incidents, and coach analysts. Required qualifications include a degree in IT and ITIL certification, along with strong technical skills. Benefits include a matched contribution pension scheme, health check access, and excellent development opportunities.

Benefits

Matched contribution pension scheme

Access to Digital GP and health checks

Employee share scheme

Special paid leave for reservists

Holiday Trading

‘Be Kind Day’ for volunteering

Qualifications

• Strong technical awareness gained in service and/or software development environments.
• Hands-on experience with ITSM tools for Incident Management.
• Good Oracle or SQL database administration skills.

Responsibilities

• Lead and coach Second Line Application Support Analysts.
• Diagnose and resolve complex incidents and service requests.
• Administer the ITSM toolset and create Service Desk processes.

Skills

Technical awareness in service/software development

ITSM tools for Incident Management

Oracle or SQL database administration

Analytical problem solving

Education

Degree in Information Technology or related

ITIL Foundation certification

Job description

Third Line Application Support Analyst

Location: Stoke Gifford, Bristol

Job Title: Third Line Application Support Analyst

Compensation: £38,084 + Benefits

Role Type: Full time / Permanent

Role ID: SF70130

Job Segment: Technical Support, DBA, ERP, Oracle, Database, Technology

The role

As a Third Line Application Support Analyst, you’ll have a role that’s out of the ordinary. Your work will keep critical defence and aerospace operations moving—while opening up rich opportunities to build leadership experience, deepen your IT service management expertise and progress your career in a purpose driven engineering environment.

Day-to-day, you’ll be the go to technical expert for an extensive portfolio of bespoke and commercial off the shelf applications, leading the resolution of major incidents and raising the bar for service excellence.

Responsibilities

• Lead and coach Second Line Application Support Analysts to deliver consistent, high quality service.
• Diagnose, triage and resolve complex incidents and service requests across bespoke and COTS applications to ITIL/ISO20000 standards.
• Administer the ITSM toolset, including analyst accounts, dashboards and ad hoc MySQL queries.
• Take the lead during Major Incidents, coordinating stakeholders and following the Major Incident process.
• Create and maintain Service Desk processes; set up new services in access management and the ITSM tool.

Essential experience of the Third Line Application Support Analyst

• Strong technical awareness gained in service and/or software development environments.
• Hands on experience with ITSM tools for Incident Management.
• Good Oracle or SQL database administration skills.
• Analytical, methodical approach to problem solving.
• Proven diagnostic skills and the ability to identify appropriate solutions.

Qualifications for the Third Line Application Support Analyst

• Degree in Information Technology (or related discipline) or demonstrable experience as an Application Support Analyst.
• ITIL Foundation certification; vendor certifications in Oracle or Microsoft SQL - Desirable

Security Clearance

The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.