Therapy Patient Coordinator

Bupa; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Greater London is seeking a Therapy Patient Coordinator to ensure smooth administration within the Therapy Department. This role includes welcoming patients, managing inquiries, handling payments, and maintaining service standards. The ideal candidate has strong customer service skills, experience in handling finances, and the ability to communicate effectively in a fast-paced environment. This position offers 25 days of annual leave, health insurance, and other benefits, promoting a supportive workplace culture.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Support for travel costs

Various online discounts

Qualifications

• Experience in handling money related to business transactions.
• Relevant background in providing customer support.
• Proficient in using computers and software effectively.

Responsibilities

• Welcome all visitors to the department courteously.
• Collect relevant information from clients in a friendly manner.
• Communicate effectively with patients and colleagues.
• Ensure clients know about charges and appointment policies.
• Manage direct and indirect inquiries professionally.

Skills

Handling money in a business setting

Customer service experience

Excellent computer skills

Time management

Ability to work independently

Coping with stressful situations

Awareness of diversity

Job description

Job Description:

Therapy Patient Coordinator

Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU

Full Time - 37.5 hours a week

We make health happen

As Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non‑clinical duties. This will primarily involve welcoming clients and dealing professionally, courteously and efficiently with direct, telephone and email enquiries. The role also involves the maintenance of appropriate stock levels within department as well as ensuring accurate authorisations prior to appointments the taking of payments and reconciling finances and financial reports.

Duties & Responsibilities

• To ensure a warm and courteous welcome to all visitors to the department.
• Obtain all relevant information from clients in a polite, confidential and friendly manner.
• To employ effective communication in all interactions with patients, clients and colleagues.
• To ensure clients are aware of charges/UTA/DNA policies.
• To deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.
• To send letters and other information as required.
• To write to referrers if unable to make contact with referred patients or if patients never attend for appointments.
• To book interpreters as needed.
• To collect from and deliver post to the post room.
• To store and file all necessary documentation.
• To receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.
• To solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.
• To enter charges daily and run departmental reports to check all charges were correctly entered. Additional Stockkeeping and other general duties.

Key Skills & Experience needed for this role

• Experience of handling money in a business setting.
• Relevant customer service experience.
• Excellent computer skills.
• Excellent time management and an ability to prioritise.
• Ability to work independently.
• Ability to cope with stressful situations including emotional or challenging patients/ carers/ visitors.
• Awareness of diversity and an ability to respond to individual needs and preferences.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual performance‑based bonus.
• Support with travel costs via a season ticket loan or cycle2work.
• Various other benefits and online discounts.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all of our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type: Full time

Job Area: Administration

Locations: Cromwell Hospital London