Therapist

Champneys; Henlow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading wellness resort in England is seeking a part-time Therapist to deliver high-quality wellness treatments such as facials and massages. This role requires a Level 2 & 3 NVQ in Beauty Therapy and strong customer service skills. You will be part of a dedicated team and enjoy various employee benefits, including professional development opportunities and discounts on products and services.

Benefits

Generous points incentive system

Learning and development opportunities

Discounted stays for friends and family

Complimentary Spa Day

50% discount on Champneys products

Qualifications

• Experience in delivering a range of therapeutic and wellbeing treatments.
• Ability to achieve sales targets and KPIs.

Responsibilities

• Deliver high standard of therapeutic and holistic treatments.
• Maximise treatment and retail sales to achieve targets.
• Communicate positively with managers and receptionists.

Skills

Massage experience

Customer service

Education

Level 2 & 3 NVQ in Beauty Therapy

Job description

Therapist – Champneys Henlow

Contract: Part Time
Salary: £25,360.00 OTE

At Champneys, our passion is health and wellbeing, and our therapists are at the heart of that vision. We pride ourselves on our exceptional teams and on therapists that are the best in the business.

Responsibilities

• Provide first‑class service and deliver the highest standard of a range of therapeutic, holistic and wellbeing treatments including facials, massages and nail treatments.
• Maximise treatment and retail sales to achieve targets and KPIs.
• Deliver exceptional customer service that exceeds guest expectations.
• Offer professional advice to guests through talks, demonstrations, spa tours and promotional events; recommend suitable homecare advice.
• Carry out all spa treatments to required standards, adhering to specific treatment times and new product developments.
• Follow Champneys protocols and training programmes; attend required courses to offer all treatments for your therapist grade.
• Maintain working areas, ensure equipment is operational and clean, and report defects to maintenance as needed, adhering to Health & Safety regulations.
• Communicate positively with managers and receptionists regarding scheduled treatments, changes and additions; cooperate with shift changes.

Training & Development

We invest in our learning and development opportunities, from the grassroots level through to the Champneys Apprenticeship scheme, Spa Therapist, Senior Therapist and Premier Therapist Journeys. Dedicated in‑house trainers guide therapists to unlock their full potential, refine skills and prioritise self‑care.

Required qualifications: Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification. Massage experience essential.

Benefits

• Generous points incentive system.
• Learning & development aimed at job satisfaction and career advancement.
• Engaging & rewarding colleague events, with awards and acknowledgements for departmental and individual successes.
• Variation of treatments, with an average of 50 minutes or longer to build rapport with clients.
• Health, Wellness and Wellbeing incentives.
• Digital fitness programmes.
• Nutrition guides and recipes.
• Self‑guided meditation.
• Wellbeing podcasts.
• Access to the Champneys App for schedules, timesheets and annual leave.
• In‑house social media connecting our Champneys Family.
• Employee Assistance Programme offering counselling sessions and legal advice if required.
• Shopping discounts and financial support.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, friends and family at any of our properties.
• Complimentary Spa Day upon completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments attraction.
• Invite a friend incentive.
• Long Service celebrations.
• Free parking (Hotels and Resorts only).
• Professional uniform.

Shift Times

• Monday to Sunday: 10:00 – 19:00 or 11:00 – 20:00.
• Weekends are worked alternatively.