Therapist

Champneys Eastwell Manor; Boughton Lees; On-site; GBP 20,000 - 30,000; Full time

Job summary

A premier spa resort in the UK is seeking a Spa Therapist to deliver high-quality therapeutic treatments such as facials and massages. The ideal candidate will have NVQ qualifications in Beauty Therapy and a passion for customer service. This role offers competitive pay, generous commission opportunities, and a range of wellness incentives, including discounts on products and complimentary spa days.

Benefits

Competitive salary

Health and wellness incentives

Discounted stays for you, friends and family

Complimentary Spa Day upon probation completion

50% discount on Champneys products

Free parking

Qualifications

• Must have Level 2 & 3 NVQ in Beauty Therapy or equivalent.
• Experience in massage is essential.

Responsibilities

• Provide first-class service delivering therapeutic wellbeing treatments.
• Maximise treatment and retail sales.
• Deliver exceptional customer service.

Skills

Massage experience

Customer service excellence

Education

Level 2 & 3 NVQ in Beauty Therapy or equivalent

Job description

Job Overview

As a Spa Therapist, some of your responsibilities will include:

• Provide a first‑class service and deliver the highest standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
• Maximise treatment and retail sales to ensure targets and KPIs are achieved.
• Deliver exceptional customer service which exceeds guest expectations.

Why Champneys

At Champneys, we pride ourselves on developing from within, which is why we invest in our learning and development opportunities. We invest from grass roots, demonstrated through our highly successful Champneys Apprenticeship scheme, through to our Spa Therapists, Senior Therapist, and our Premier Therapist Journey. Central to our ethos of continuous improvement is our team of dedicated in‑house trainers. These experts are committed to guiding our therapists to unlock their full potential, providing support in refining skills, conducting consultations, offering home‑care advice, and prioritising self‑care.

Key Qualifications

• Level 2 & 3 NVQ in Beauty Therapy or equivalent qualification.
• Massage experience essential.

Responsibilities

• Provide ultimate client care to all of our guests, and give them an unforgettable and lasting treatment experience, maximising revenue opportunities in accordance with your targets and seek assistance if you need additional support or training.
• Provide professional advice to guests via talks and demonstrations, spa tours, and promotional events to promote available treatments, recommending suitable home‑care advice for our guests to be able to continue their results at home.
• Carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to, ensuring you keep up to date with developments relating to the product ranges and any new treatments.
• Follow Champneys protocols and training programmes ensuring you are offering the best service to our guests and attend training courses required for your therapist grade to be able to offer all treatments a spa therapist should be offering.
• Be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day, adhering to Health and Safety regulations by using safe work practices.
• Liaise in a positive and constructive manner with the manager and receptionists on the day's scheduled treatments, any changes, additions, etc to meet the ever‑changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.

Shift Times

• Monday to Sunday: 1000 – 1900
• Monday to Sunday: 1100 – 2000
• Weekends are worked alternatively.

Compensation and Benefits

• Competitive salary, plus generous incentive & commission payments.
• Generous points incentive system, rewarding you for your hard work.
• Health, Wellness and Wellbeing incentives like digital fitness programmes.
• Nutrition guides and recipes.
• Self‑guided meditation.
• Wellbeing podcasts.
• Champneys experiences (such as overnight stay or an ultimate spa day experience).
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In‑house social media connecting our Champneys Family.
• Employee Assistance Programme, offering counselling sessions and legal advice if required.
• Other perks such as shopping discounts and financial support.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, friends and family.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking (Hotels and Resorts only).
• Professional Uniform.