Therapeutic Wellbeing Service Manager x2

TLC: Talk, Listen, Change; Romford; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A relationship charity in the UK is seeking a Therapeutic Wellbeing Service Manager to lead and manage mental health services. The role involves coordinating with teams, delivering high-quality support, and ensuring compliance with ethical standards. Successful candidates will have management experience and a strong commitment to mental health support. Flexible working conditions and substantial benefits are included.

Benefits

Flexible working hours

Annual Professional Development allowance

Generous annual leave package

Health & Wellbeing Day

Volunteering Day

Qualifications

• Expertise to lead a team of mental health professionals.
• Proven track record in managing mental health teams.
• Experience in managing commissioned services with high-quality contract management.

Responsibilities

• Support Senior Therapeutic Wellbeing Manager in managerial responsibilities.
• Coordinate delivery, monitoring and staff support.
• Assist in designing and delivering strategic objectives.

Skills

Team leadership

Contract management

Risk assessment knowledge

Safe, compassionate support

Job description

Therapeutic Wellbeing Service Manager (North Services) / (South Services)

We are looking for a Therapeutic Wellbeing Service Manager (North Services) and a Therapeutic Wellbeing Service Manager (South Services) to support the growth and delivery of our counselling and wellbeing programmes.

Our services are a hybrid of online and in‑person delivery. Therefore the North role will include travelling to locations within Manchester, Bradford, Derbyshire and Nottinghamshire areas, including travelling to TLC wider meetings in Manchester.

The South role will include travelling to locations within London and the Severn & Wye areas, including travelling to TLC wider meetings in Manchester.

Roles

The successful candidates will support the Senior Therapeutic Wellbeing Manager and hold specific identified managerial responsibilities within the services delivered by TLC’s Therapeutic Wellbeing department.

You will work closely with the Senior Therapeutic Wellbeing Manager and Management Team to co‑ordinate the delivery, monitoring and staff support and leadership across the organisation.

The successful candidates will have operational responsibility for the Counselling and Wellbeing services within their geographical areas and have specific managerial responsibilities within the wider range of services delivered by TLC.

You will support the Head of Therapeutic Wellbeing to design and deliver against the department’s strategic objectives.

You will work closely with the Management Team and Clinical Supervisors to ensure services are delivered to a high standard in line with TLC’s values and the BACP Ethical Framework.

Qualifications

• Expertise to lead a team of mental health professionals.
• Proven track record in managing mental health teams.
• Experience in managing commissioned services requiring high quality contract management, reporting back to commissioners/funders.
• Extensive knowledge of risk assessing, safeguarding legislation and local guidance and practice.
• Collaboration and passion for leadership to ensure the team has the right knowledge, skills, values and behaviours to deliver accessible, compassionate and effective mental health support.

TLC

TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships. Originally serving Greater Manchester, the organisation has expanded its reach to help people all over England. TLC offer a range of services tailored to meet the diverse relationship challenges faced by the community. Our commitment to evolving our services ensures we continue to meet the growing needs of those we serve.

TLC values safe, healthy, and happy relationships both within the workplace and beyond, emphasising a culture that is safe, authentic, and person‑centred, reflecting our commitment to valuing staff as much as the people we support. The organisation takes pride in being progressive and inclusive. TLC have made specific commitments to staff well‑being and inclusivity, such as the Age‑Friendly Employer Pledge, supporting Afro‑hairstyles through the Halo Code, and endorsing the White Ribbon campaign to end men’s violence against women. These initiatives support work to build an equitable and respectful work environment.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

Benefits

• Flexible working hours around core business times.
• Annual Professional Development allowance.
• Generous annual leave package.
• Time off for your birthday, Health & Wellbeing Day, and EDI‑focused Volunteering Day.

Application

We want to make our recruitment processes accessible to everyone. As standard practice we provide interview questions prior to the interview so we can concentrate on getting to know you. If there is any way that we can support you to be the best you can be, please contact us.