Theatre Receptionist

NHS; Rhyl; On-site; GBP 10,000 - 40,000; Full time

Job summary

A national healthcare service in Rhyl is looking for a Receptionist to provide reception duties to the Theatre Department, including welcoming visitors, answering calls, and assisting with clerical tasks. The ideal candidate will have a minimum of C grade in GCSE English and effective communication skills. A commitment to promoting equality and diversity is valued. Knowledge of Welsh is essential. This role supports the efficient operation of the department and offers a chance to contribute positively to patient care.

Qualifications

• Must have the ability to speak Welsh.
• Experience working in an administrative health-care setting is preferred.

Responsibilities

• Deliver friendly and comprehensive reception service to all staff and visitors.
• Answer telephone calls, field inquiries, and relay messages efficiently.
• Assist with general clerical duties, including mail distribution and data entry.
• Liaise with multidisciplinary team to maintain patient flow through theatre.
• Oversee visitor access and record entry in visitor book.
• Sign delivery/collection requisitions for medical equipment.

Skills

Effective verbal and written communication

Good administrative and clerical skills

Strong organisation and time-management skills

Friendly telephone manner

Education

Standard Grade (GCSE) level C or above in English Language

Tools

Microsoft Office

Job description

Job Summary

Provide reception duties to the Theatre Department, greeting callers and visitors courteously and efficiently and directing them to the correct recipient. Offer clerical assistance and support the department’s administrative functions.

Responsibilities

• Deliver friendly and comprehensive reception service to all staff and visitors.
• Answer telephone calls, field inquiries, and relay messages efficiently.
• Assist with general clerical duties, including distributing mail and accurately inputting data into relevant databases for clinical audit purposes.
• Liaise with the multidisciplinary team to help maintain patient flow through the theatre.
• Oversee visitor access and record entry in the theatre visitor book.
• Sign delivery/collection requisitions for medical equipment and inform relevant staff.

Education and Qualifications

• Standard Grade (GCSE) level C or above (or equivalent) in English Language.

Communication Skills

• Effective verbal and written communication.
• Good administrative and clerical skills.
• Strong organisation and time‑management skills.
• Friendly telephone manner and ability to work to deadlines within a busy office environment.

Desirable Experience

• ECDL NVQ level 2 or equivalent in Administration or Customer Care.
• Experience working in an administrative health‑care setting.
• Proficiency with Microsoft Office package.

Additional Information

The ability to speak Welsh is essential for this post.

Promoting equality and diversity is a core value of Betsi Cadwaladr University Health Board.