Theatre Front Desk & Patient Flow Specialist

Betsi Cadwaladr University Health Board; Denbigh; On-site; GBP 10,000 - 40,000; Full time

Job description

Responsibilities

• Provide reception duties to the Theatre Department, ensuring courteous and efficient greeting and direction of callers/visitors.
• Provide clerical assistance within the scope of duties and responsibilities.
• Offer a friendly and comprehensive reception service to all staff visiting the department.
• Perform efficient reception duties such as answering phones and receiving people at the reception desk.
• Deal efficiently and courteously with colleagues and visitors in line with departmental standards.
• Visitors may include staff from other areas, company representatives, visiting medical staff and patient relatives (some of whom may be in a state of distress).
• Handle telephone calls and enquiries courteously, relay messages efficiently, and process urgent referrals.
• Assist with general clerical duties, including distributing incoming mail.
• Accurately input data onto relevant databases and collate data for the purpose of clinical audit.
• Liaise with the multi‑disciplinary team to help maintain patient flow through theatre.
• Maintain appropriate access to the clinical area, oversee visitor access, and record entries in the theatre visitor book.
• Sign delivery/collection service requisitions for medical equipment and inform relevant staff accordingly.

The ability to speak Welsh is essential for this post.

About the Organisation

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, BCUHB North Wales offers the right ingredients. Join our team and receive the support you need in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Equality and Diversity

We are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Application Process

Please check your email account regularly. Successful applicants will receive all recruitment‑related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.