The Stoll Foundation – Customer Service Officer

Confederation of Service Charities; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading charitable organization in Fulham is looking for a Customer Service Officer to provide outstanding service to residents and internal stakeholders. You will ensure high property maintenance standards and support vulnerable veterans with empathy and efficiency. This full-time role offers a salary of £33,317.19 per annum, along with benefits. The application deadline is Friday, 28 November 2025.

Qualifications

• Experience in customer service and support roles.
• Ability to empathize with residents and provide high-quality service.
• Strong organizational and maintenance skills.

Responsibilities

• Ensure properties are maintained to high standards.
• Meet resident needs promptly with professionalism.
• Reflect empathy and efficiency in all interactions.

Job description

The Stoll Foundation – Customer Service Officer

Location: Fulham base; onsite across all Stoll Foundation offices.

Job type: Full-time [Monday to Friday – 9 am to 5 pm]

Responsible to: Director of Tenancy Services

Direct Reports: None

Salary: £33,317.19 per year, plus benefits

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions reflect professionalism, empathy, and efficiency.

The closing date for this role is Friday 28 November 2025.