The Estée Lauder Companies | National Account Manager

The Estée Lauder Companies; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading cosmetics company is seeking a National Account & Site Merchandising Manager based in London. In this role, you will manage day-to-day execution with key pure-play retailers across multiple markets, including Germany, France, and Italy. Responsibilities include executing commercial activities, managing inventory, and driving performance insights. Fluency in German, Italian, or French is essential. The role offers a hybrid working model along with competitive benefits, including equity and a generous staff discount.

Benefits

Hybrid Working (2 days WFH, 3 days office based)

25 Days Annual Leave

Bonus Opportunity

Car allowance

Generous Staff Discount

Mental Health Wellbeing Initiatives

Qualifications

• Fluency in German, Italian, or French is required.
• Experience with pure-play retailers and account management.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Execute commercial activities across multiple markets.
• Manage operational execution across brands.
• Monitor KPIs for content health and conversion.

Skills

Fluent in German

Fluent in Italian

Fluent in French

Strong communication skills

Analytical abilities

Cross-functional collaboration

Education

Experience in launching Brands on Vendor Central

Knowledge of digital and physical retail operations

Tools

Vendor Central

MS Office

Job description

DESCRIPTION

We're excited to share that we have three National Account & Site Merchandising Manager roles available, one which will be responsible for each region: Germany, France and Italy. Please note that this role is based in our London offices.

The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.

WHAT THIS ROLE DOES:

Professional working proficiency in German OR Italian, OR French is essential, as the role manages commercial activity and stakeholder interactions in these markets.

Strategic Planning

• Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces
• Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores
• Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events
• Adapt brand content and promotional moments to the pure-play retailer environment
• Ensure proper registration and maintenance on Vendor Central and catalogue setup
• Build launch checklists, ensure high-quality product titles, bullets, descriptions
• Coordinate creation/upload of rich media
• Build the retailer-specific storefront
• Set up review-seeding programs as applicable

Inventory and Supply Chain

• Use market data and tools to predict demand and align with supply chain teams
• Coordinate shipment plans and monitor inventory levels
• Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks

Account Management

• Manage operational execution across multiple brands
• Ensure content accuracy across imagery, copy, pricing
• Implement promotions and merchandising in line with commercial calendars
• Coordinate NPL setup, catalogues, and campaign activations
• Liaise with retailer partner contacts for issue resolution

WHAT THIS ROLE DOES:

Data, Insights & Analysis

• Monitor KPIs: content health, availability, conversion, traffic
• Track promotional performance, elevate risks, and recommend optimisations
• Provide executional reporting for internal stakeholders
• Use dashboards and scorecards to drive content performance

Collaboration & Communication

• Collaborate daily with Brand Online, PXM, Marketing, Finance
• Ensure seamless asset handover and campaign alignment
• Escalate execution barriers to the SNAM
• Represent the retailer execution perspective in planning meetings

Promotions & Merchandising

• Set up and monitor promotions across multiple program types
• Coordinate participation in peak commercial events (e.g., major retail tentpole events)
• Ensure compliance with MAP policies
• Own Brand Store refreshes seasonally
• Audit PDPs and Storefronts regularly
• Optimise SEO, titles, bullets, and A+ content
• Leverage retailer merchandising widgets

WHAT YOU WILL NEED TO BE SUCCESSFUL IN THIS ROLE:

• Expert user of Vendor Central
• Executional National Account and Site Merchandising experience with pure-play retailers
• Strong cross-functional collaboration
• Strong organisational skills and ability to manage multiple priorities
• Strong communication, negotiation, and change management skills
• Strong analytical abilities
• Advanced MS Office proficiency

QUALIFICATIONS:

• Fluency in German OR Italian OR French (verbal and written) is required for this role due to the need to support these markets
• Experience in launching Brands on the vendor central platform as a retailer, agency or large FMCG.
• Knowledge of both digital and physical retail operations and best practices.
• A strategic thinker with the ability to influence and build brand partnerships.

COMPENSATION & BENEFITS

• Hybrid Working (2 days WFH, 3 days office based)
• 25 Days Annual Leave (exc. Bank Holidays)
• 1 day Annual Leave to celebrate your birthday
• Holiday Purchase opportunity
• Bonus Opportunity
• Car allowance
• Equity
• Ability to work Remotely/Abroad up to two weeks per calendar year
• Summer Fridays
• Generous Staff Discount
• Mental Health Wellbeing Initiatives
• Benefits platform with exclusive discounts and offers
• Employee resource groups
• LinkedIn learning