The Estée Lauder Companies La Mer Liberty's London Retail Manager FT (37.5hrs)

The Estée Lauder Companies; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury beauty brand is seeking a Manager to inspire and develop a team of Skin Care Experts. You will be responsible for achieving sales and operational targets through customer engagement and exceptional service. Ideal candidates have proven retail management experience, are driven to meet goals, and can create impactful in-store events. This role promotes a good work-life balance.

Benefits

Competitive industry salary

Commission scheme

Product discount

Training & development

Qualifications

• Proven retail experience at manager or above level, preferably within beauty or skin care.
• Experience in team management with skills in leadership and communication.
• Ability to provide personalized customer service.

Responsibilities

• Coach and develop a team of Skin Care Experts.
• Create and execute a business plan to recruit and retain customers.
• Lead a high-performing team to achieve operational targets.

Skills

Retail management

Customer service

Team leadership

Sales target achievement

Job description

Description

La Mer's prestige skin care journey began when Dr. Max Huber suffered burns in a lab accident and was inspired to create his own destiny. Aerospace Physicist by day, star-gazer and dreamer by night, he hoped to unlock the legendary revitalizing powers of the sea he held so dear. 6,000 experiments and 12 years of searching led to the epiphany of a lifetime - a fermentation process that transformed sea kelp and other pure ingredients into Miracle Broth. This renewing elixir at the heart of Crème de la Mer would finally transform the look of his skin.

We are seeking an inspirational and energetic Manager to play a leading role in the success of the team by coaching and developing our team of Skin Care Experts to achieve sales, client service and operational targets. You will have accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter looking for a progressive career within the Luxury Retail Beauty Industry, then this could be the perfect role for you.

Compensation and Benefits

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development

Qualifications

You will have:

• Proven retail experience at manager or above level, preferably within beauty or skin care
• Experience in team management with skills in leadership, communication, motivation and performance evaluation
• The ability to provide inspirational, authentic and personalized customer service
• A drive to achieve sales and customer service targets
• Retail operations experience including inventory management
• Experience of creating and executing in-store events
• An approachable and friendly personality
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview
• Proof of right to live and work in the country