The Estée Lauder Companies AVEDA - Counter Lead -John Lewis Bluewater -37.5 hours

The Estée Lauder Companies; Greenhithe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty company in the UK is seeking a Counter Lead to provide exceptional customer service and lead a high-performing team. Ideal candidates will possess proven leadership skills and a passion for retail. This role requires flexibility in availability and strategic planning abilities to enhance customer engagement and sales. Join us to foster a culture of inclusivity and elevate your career in beauty.

Benefits

Competitive salary

Commission scheme eligibility

Product discount

Extensive training & development

Qualifications

• Proven leadership and coaching skills in a fast-paced retail environment.
• High attention to detail and organizational skills.
• Ability to work autonomously and contribute to the team.

Responsibilities

• Provide welcoming, authentic, and personalized service to customers.
• Create and execute an agile business plan for customer recruitment.
• Lead a high performing team and monitor their performance.

Skills

Leadership

Customer Service

Communication

Teamwork

Organizational Skills

Job description

Description

As a pioneer of holistic beauty rooted in Ayuvedic principles, from the products we make to the ways in which we give back to in which we give back to society, caring for the planet is at the heart of our mission. At Aveda we strive to set an example for environmental leadership and responsibility, not just in the world of beauty but around the world.

This is a job for the haircare obsessed. As one of our highly skilled Counter Leads you will provide welcoming, authentic, and personalised service to our customers to achieve all customer service and sales targets. As an innovator in Haircare with a culture that has diversity and inclusivity at its core, we offer excellent training and development for you to grow your career.

Compensation and Benefits

• Competitive industry salary
• Commission scheme eligibility
• Product discount
• Extensive Training & development offering

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Qualifications

• Experience of creating and executing in-store events
• A passion and energy to provide inspirational, authentic and personalised customer service
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proof of right to live and work in the country
• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• Degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources