Test Centre Manager

80 Reed in Partnership Ltd; Rotherham, Sheffield; On-site; GBP 35,326,000 - 46,838,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Award Winning Management & Leadership

Professional & Personal Development

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a Test Centre Manager to lead the operational delivery of the test centre and manage the Test Centre team across shifts.

You will ensure security, scheduling, and compliance while maintaining a high standard of customer service and staff development. The role requires flexibility, including evenings and Saturdays, with a pro-rata 30-hour contract and a competitive base salary.

Qualifications

• Must have full UK driving licence (driving not required for all locations).
• Line management and performance management experience.
• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multi-tasking.
• Experience working with diverse customer groups.
• Excellent judgment and decision-making skills.
• Flexibility in working hours including evenings and Saturdays.
• Good IT skills including Word/PowerPoint/Outlook.
• Minimum of 2 A-Levels or equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B or equivalent Level 2 qualification.
• Level 2 Literacy assessment at interview stage or international equivalents.

Responsibilities

• Test Centre Delivery: central contact for staff and cover vacant shifts.
• Maintaining holiday records to avoid shift shortages.
• Checking Power BI to ensure bookings are correct and aligned.
• Checking NSA’s weekly and ensuring staff and room facilities are booked properly.
• Providing scheduling support as required.
• Team Leader may create work rotas and support scheduling of shifts.
• Performance Management: lead in training new staff.
• Updating HR on staffing issues (lateness/attitudes/behaviour).
• STCA/TCA performance reviews and delivery observations.
• Security Management & Fraud Prevention: reviewing incidents and closeouts.
• Investigating complaints and ensuring compliance with security protocols.
• Ensuring integrity and security of tests; supervision/invigilation as required.
• Following security procedures and reporting unusual activity.
• Property Management: Health & Safety on site; risk assessments.
• Dealing with property emergencies; escalations for IT issues.
• Record-keeping of key management; stock replenishment of stationery/equipment.

Skills

Customer service

Line management

Performance management

Attention to detail

IT skills (Word/PowerPoint/Outlook)

Driving licence

Education

A-Levels / Level 3 Diploma

GCSE English (Grade B) or equivalent

Tools

Power BI

Microsoft Office

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £16.43

Job Description Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Manager at Reed in Partnership!

30-hour contract | Site operates Monday to Saturday, opening 3 to 4 evenings per week with occasional remote testing on Fridays. Flexibility to cover evenings and Saturdays is essential.

Please note internal applications for this role close on 20/08/2026.

What is the role about?

You will be responsible for the operational delivery of the Test Centre, including the line management of both Test Centre and Senior Test Centre Associates, and delivery of the tests in their absence. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. The Test Centre Manager will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Just some of your day-to-day responsibilities will include:

• Test Centre Delivery: Being the central contact for the staff group and aid the workforce team in fulfilling vacant shifts
• Maintaining a holiday record for the site which will help avoid shift shortages
• Checking Power BI to ensure all bookings are correct and in line with the test centre
• Checking NSA’s weekly and ensuring staff and room facilities are booked correctly
• Providing scheduling support as and when required.
• The Team Leader may be required to create work rotas and / or support the effective scheduling of shifts.
• Performance Management: Taking the lead in training new staff
• Checking process changes have been viewed and signed off by all
• Updating HR on any staffing issues (lateness/attitudes/behaviours)
• STCA/TCA performance reviews and delivery observations
• Security Management & Fraud Prevention: Reviewing incidents on IMP and make sure they are updated/closed when necessary
• Taking the lead in investigating complaints
• Ensuring all compliance standards relating to the test centre operation and Reed in Partnership stringent security protocols are adhered to.
• Ensuring the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.
• Following security procedures as described in the policies and procedures guide
• Observing interactions in the Hub and reporting unusual or suspicious activity in the Service Direct system.
• Property Management: Health & Safety contact on site
• Conducting risk assessments
• Dealing with any property emergencies
• Any snags and IT issues escalated are reported to the RTCM Lost property compliance – disposal of items in the correct manner
• Keeping a good record of key management
• Stock replenishment - responsible for the ordering of any stationary/equipment

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

• A full UK driving licence (although driving will not be required for all locations)
• Line management and performance management experience
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgment and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner
• Good IT skills including Word/PowerPoint/Outlook and other skills as needed
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).
• OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements. We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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