Test Centre Associate - Luton

Reed In Partnership; Luton; On-site; GBP 18,000 - 21,000; Part time

Job summary

Reed in Partnership operates a DVSA programme delivering secure assessment of prospective drivers. The Test Centre Associate role involves invigilating tests, ensuring test integrity, and providing high-quality customer service at the Luton centre.

You will check IDs, book in candidates, explain the process, and handle daily test centre operations while remaining adaptable to shift patterns, including evenings and Saturdays.

Qualifications

• Experience delivering high-quality customer service.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional with difficult candidates.

Responsibilities

• Invigilate exams and ensure the security of tests.
• Check candidate IDs and book in on the system.
• Explain the test process and assist with queries.
• Monitor tests and adhere to guidelines and policies.
• Open and close the test centre according to procedures.
• Support diverse candidate needs and report incidents.

Skills

Customer service

Attention to detail

Diversity awareness

Calm under pressure

Flexible hours

Decision making

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.Pay Range£13.60 per hourJob DescriptionTest Centre AssociateAre you passionate about providing excellent customer service?Would you like a role that enables you to meet and help new people every day?Then consider the position of Test Centre Associate at Reed in Partnership!Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.What is the role about?You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.Your day-to-day responsibilities will include:Providing a high level of customer serviceChecking candidates ID documents and booking them in on the systemEnsuring the integrity and security of tests are maintainedSupervision and invigilation of testsExplaining the test process to candidates and supporting with other queriesReviewing tests and test centre scheduledPerforming daily test centre opening and closing proceduresEnsuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusionHandling and reporting incidents that could impact candidate testingYour Work ScheduleOur Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.The Luton Theory Test Centre operates five to six days per week, subject to demand. The ideal candidate must be fully flexible to pick up shifts across all operating days and must be available evenings and SaturdaysShifts could range from:Mornings - 8.30am to 1pm/2pmAfternoons - 12.30pm/1pm to 5.30pm/6.30pmFull day - 8.30am to 5.30pm/6.30pmEvenings - 4.30pm/5pm to 8.30pm/9.30pmAfternoon & Evenings – 12pm/1pm to 8.30pm/9.30pmWhat’s in it for you?The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.To be successful in this role, we are looking for someone with:A full UK driving licence (although driving will not be required for all locations)Significant demonstrable experience in providing high-quality customer serviceExcellent attention to detail and accuracyThe ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activitiesExperience in working with diverse customer groupsExcellent judgment and decision-making skillsFlexibility in working hours and days, including evenings and SaturdayThe ability to remain calm and deal with confrontational candidates in a professional mannerPlease note that the deadline for internal applicants for this role is 13th August 2026Diversity and InclusionWe aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.