Test Centre Administrator (Birmingham, UK) (26464)

Pearson; Birmingham; Hybrid; GBP 15,000 - 22,000; Part time

Job summary

Pearson VUE in Birmingham is hiring a Test Centre Administrator to join our global assessment team. You will support candidate check-in, security, and exam delivery in a busy test centre environment.

The role offers part-time hours (minimum 8.5 hours weekly) with a pay rate of £13.60 per hour and monthly pay. Flexibility across shifts including mornings, evenings, and weekends is essential to serve test takers.

Qualifications

• Experience in customer service or front-desk roles.
• Familiar with MS Office applications.
• Able to work a variety of shifts including weekends.

Responsibilities

• Welcome customers and test-taking candidates; check in and direct them to seating areas.
• Comply with exam security procedures and policies, exercising careful judgement at all times.
• Verify identification documents and explain exam process and rules to candidates.
• Proctor and invigilate exams while maintaining a quiet testing environment.
• Collaborate with IT and facilities teams to troubleshoot test centre technical issues.
• Perform light housekeeping duties as required to maintain a clean testing area.

Skills

Customer service

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Our Organisation

Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually across sectors ranging from academia and admissions to IT and healthcare. We are a global leader in developing and delivering high-stakes exams through the world’s most comprehensive network of nearly 20,000 test centres in 180 countries. Our leadership in the assessment industry is built on collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is part of Pearson, the world’s leading learning company, with global reach and market-leading businesses. Pearson is listed on both the London and New York Stock Exchanges (LSE: PSON; NYSE: PSO). Pearson VUE has been featured on Forbes’ list of Best Employers and the Stonewall Top 100 Employers list, and was recognised in the Best Employers for Diversity 2019 awards.

We are proud to offer an exceptional working environment where you can enjoy genuine job satisfaction. We are now hiring a Test Centre Administrator to join our successful team in Birmingham.

Your Opportunity

• You will be required to work a minimum of 8.5 hours per week.
• The pay rate is £13.60 per hour, paid monthly.

When you join us as a Test Centre Administrator, you will become an important part of our worldwide, life-changing organisation. You will work alongside talented and motivated colleagues who share our passion for supporting customers throughout their learning and assessment journey.

This is an exciting opportunity to support a wide range of candidates visiting our Pearson VUE test centres to complete their exams. As a Test Centre Administrator, you will be responsible for delivering exams securely while providing exceptional customer service in a comfortable and friendly environment.

Your Responsibilities

• Welcome, greet and check in customers and test-taking candidates.
• Comply with all exam security procedures and company policies, using careful judgement at all times
• Verify customers’ and candidates’ identification documents and explain the exam process and rules.
• Proctor and invigilate candidates while they complete their exams.
• Work with internal teams, including IT, to troubleshoot and resolve technical issues in the test centre.
• Complete light housekeeping duties as required, such as vacuuming floors and sanitising keyboards and workstations.

This is a fantastic opportunity to gain experience working with our diverse professional teams while helping to ensure that every candidate has a positive experience. Our ideal applicant will be a true team player who is available to work a variety of shifts from Monday to Sunday. As our test centres may open early in the morning, late at night and at weekends, flexibility is essential.

Our Successful Applicant

This is a wonderful opportunity to support people during an important event in their lives while protecting the integrity of the Pearson VUE examination process. We are looking for a friendly, professional team player with school qualifications in English and maths. Experience using Microsoft Office applications, including Word, Excel and Outlook, would be an advantage.

You must be flexible and able to work different days and times. You should also be comfortable working in a quiet testing environment, have excellent attention to detail, and be able to monitor candidates for prohibited behaviour and observe details from a distance. The role requires you to sit for extended periods and escort candidates to and from the examination room.

We wish you every success with your application.

Who we are:

At Pearson, our purpose is simple: to help people realise the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 26464