Tesco Travel Service Partner

Travelex; Carlisle; On-site; GBP 150,000 - 200,000; Part time

Job summary

A leading foreign exchange service provider is seeking a Tesco Travel Service Partner in Carlisle, UK. The role involves assisting customers with their travel money needs, delivering exceptional service, and being part of a dynamic team. The position offers flexible part-time shifts, career development opportunities, and benefits including a monthly bonus and wellbeing support. Ideal candidates will possess strong communication skills, a passion for customer service, and a positive, team-oriented attitude.

Benefits

Access to Private Medical Insurance

Wellbeing support programs

Discounts across retail and travel

Flexible shift patterns

25 days holiday plus bank holidays

Monthly bonus for hitting targets

Pension plan with Scottish Widows

Career development opportunities

Qualifications

• Strong communication skills to enhance customer experience.
• Ability to actively listen and meet customer needs.
• Team-oriented mindset and readiness to learn continuously.

Responsibilities

• Welcome and assist customers along their travel money journey.
• Process transactions accurately in a fast-paced environment.
• Collaborate with the team to drive performance and excellence.

Skills

Great communication skills

Customer service passion

Team player attitude

Active listening skills

Positive can-do attitude

Job description

Tesco Travel Service Partner

Travelex Foreign Coin Services Limited

Carlisle, United Kingdom

Permanent

Part time

Competitive

Tesco Travel Money Advisor - Tesco Carlisle

• Hours per week: 16 - 20
• Salary: £13.00 per hour + Monthly Bonus
• Contract: Permanent, Part Time

A job where you can grow, connect, and make a real impact. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureau, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you're looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs.
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: Patterns to suit different lifestyles, with overtime available.
• 25 days holiday + bank holidays (pro-rata): With options to sell days and earn more over time.
• Monthly bonus: Earn extra when you hit your targets.
• Pension plan: With Scottish Widows.
• Career development: Access to training, learning pathways, and internal opportunities to grow.

What happens next

1. Application review - Our team will take a look and get in touch if your experience matches what we’re looking for.
2. Online interview - You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
3. Bureau visit - Meet the Bureau Manager, see the bureau in action, and ask any questions you have.
4. Offer - If it’s a good fit, we’ll offer you the role and support you through onboarding.

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money-quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

Ready to apply? We’re proud to be an inclusive employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.