Tesco Travel Money Advisor, Doncaster

Travelex; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading foreign exchange provider is seeking a Travel Service Partner in Doncaster. In this role, you will build relationships with customers, provide advice on foreign exchange options, and process transactions efficiently. Ideal candidates will possess strong communication skills and attention to detail. The position offers benefits such as flexible hours, wellness programs, and performance bonuses.

Benefits

25 days holiday (pro-rata)

Monthly performance bonus

Private Medical Insurance

Pension with Scottish Widows

Employee discounts

Flexible working hours

Qualifications

• Strong interpersonal skills to nurture customer relationships.
• Ability to accurately process foreign exchange transactions.
• Keen attention to detail in processing daily requests.

Responsibilities

• Form relationships with customers to understand their travel needs.
• Provide support and advice on Travelex products.
• Engage to process foreign exchange transactions efficiently.
• Meet key performance goals focused on customer service.

Skills

Customer relationship building

Foreign exchange knowledge

Communication skills

Attention to detail

Problem-solving

Job description

Overview

Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth down to its hard-working people. It's their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (RSA). As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.

Responsibilities

• Nurturing and forming relationships with customers to gain a better understanding of their travel.
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused.
• Utilising your keen eye for detail to process daily online FX requests and deliveries.
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
• Great Communicator - You\'ll find talking with people and building relationships comes naturally to you. You\'ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed - You\'ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Benefits

• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great Pension Provider - Scottish Widows.
• A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.