Tesco Travel Bureau Manager

Travelex; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading foreign exchange provider in the United Kingdom is seeking a Bureau Manager to manage a team and deliver exceptional customer service in a Tesco retail location. This role involves mentoring staff, processing transactions, and achieving performance goals. Candidates should have strong communication skills and a passion for customer service. Join a trusted brand that values exceptional results and positive experiences.

Benefits

Employee wellness programmes

Employee discounts

Flexible hours

25 days holiday

Monthly bonus opportunities

Pension plan

Voluntary benefits package

Qualifications

• Natural leader capable of mentoring and guiding a dynamic team.
• Strong communication and relationship-building skills.
• Experience with customer service and understanding of service excellence.

Responsibilities

• Manage a team ensuring the best customer experience.
• Mentor team members for customer service excellence.
• Process foreign exchange transactions accurately.

Skills

Leadership

Customer Service

Communication

Detail-oriented

Motivational Skills

Job description

Benefits

• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• Wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro‑ratio). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great provider – Scottish Widows.
• A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and other health tests.

Role Overview

Current Job Not Taking You Places? Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth to its hard‑working people. It’s their desire to deliver exceptional results, service and positive experiences to our customers every day that sets us apart from the rest. If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Bureau Manager. As an integral part of Tesco Travel Money, you will be placed on‑site in one of our bustling bureaus situated within a Tesco retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange, but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience. This is where we need people like you to join the business and help us achieve our vision.

What will you be doing?

• Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco Travel Money.
• Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available.
• Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused.
• Utilising your keen eye for detail to process daily online FX request and deliveries.
• Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency.
• A passion for leading – You'll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
• Great communicator and motivator – You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but also a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
• Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
• Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Recruitment Process

Step 2 – You'll then be invited to an online interview with one of our Talent Acquisition Partners. Here we'll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you will be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test that you'll need to complete.

Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Area Manager face‑to‑face and have the opportunity to see what the working environment looks like. The Area Manager will be able to tell you more about the day‑to‑day responsibilities and answer any remaining questions you have. Step 4 – If the bureau visit goes well, we'll reach out and offer the opportunity to join Travelex as our newest employee. If you're unsuccessful, we'll still reach out to you to provide detailed feedback. We owe you that much as a candidate who has dedicated your time to meet with us. Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.

About Travelex: We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever. Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!