Tesco Shift Leader - Nights - Durham Market Place Express

Tesco; North East; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail corporation in North East England seeks a Shift Leader to manage team operations. Responsibilities include coordinating store teams, ensuring cleanliness, and providing excellent customer service. Flexibility in hours is available, with competitive pay starting from £14.76 per hour and various employee benefits including discounts and wellbeing services.

Benefits

20 days holiday plus a personal day

Flexible working options

10% off on purchases

Access to wellbeing services

Life cover and pension plan

Uniform provided

Qualifications

• Great role model customer service skills.
• Strong communication skills to keep team informed.
• Experience in a team leadership role would be beneficial.

Responsibilities

• Coordinate store team to deliver a fuss-free shopping experience.
• Support colleagues in their daily priorities.
• Ensure store safety and cleanliness at all times.

Skills

Customer service

Team coordination

Communication

Flexibility

Motivation

Job description

Overview

Tesco UK • Durham • Permanent • Apply by 23-Oct-2025

Availability Window: Days From time To time Sun 22:00:00 07:00:00 Mon 22:00:00 07:00:00 Tue 22:00:00 07:00:00 Wed 22:00:00 07:00:00 Thu 22:00:00 07:00:00 Fri 22:00:00 07:00:00 Sat 22:00:00 07:00:00

Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour worked. Additional payments may also apply depending on location.

It 0s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we would like you to be available to work—the availability windows. We will schedule your contracted hours within these times, and you 0ll have 3 weeks 0notice of exactly when your shifts will be. We are happy to support flexibility; if the times you are available to work match closely but not exactly to the times we advertise, we 0d still love to hear from you.

What is in it for you

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

• There 0s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
• We take your development seriously, so this is a great place to get on in your career. You 0ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
• It 0s an inclusive place where everyone 0s welcome. We celebrate the individuality of our colleagues - because they are what makes Tesco, Tesco
• Your voice matters, and we will always welcome and listen to your ideas and opinions
• We put your wellbeing first, and support is always available if you need it
• Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you 0ll be in good company

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life 0s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please read within the benefits section
• Click here to read more about the benefits we have available for our colleagues

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• recognising and celebrating colleagues within the team who are providing great service

You will need

• To be a great role model, by always giving thoughtful customer service that ensures every customer 0s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

About us

Our vision at Tesco is to become every customer 0s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone 0s Welcome.

We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please read the eligibility notes

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com