Tesco Shift Leader - Days - The Forum Exp

Tesco; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Gloucester is seeking a Shift Leader to coordinate team efforts and ensure exceptional customer service. Responsibilities include overseeing store operations, supporting colleagues, and maintaining store standards. Ideal candidates will be strong communicators and effective leaders, focused on creating a great shopping experience. This role offers a starting pay of £14.76 per hour with guaranteed minimum hours.

Benefits

Holiday starting at 20 days plus a personal day

10% off and 15% at payday weekends

Access to free wellbeing services

Life cover of five times your pay

Uniform provided

Qualifications

• To be a great role model by providing thoughtful customer service.
• To build strong relationships with colleagues for a positive team atmosphere.
• To communicate clearly using various methods to keep the team informed.

Responsibilities

• Coordinate the store team for a hassle-free shopping experience.
• Support colleagues in delivering daily priorities.
• Open and close the store, ensuring safety protocols are met.

Skills

Customer service

Team collaboration

Communication

Leadership

Decision making

Flexibility

Motivation

Curiosity

Job description

Overview

Tesco UK • Gloucester • Permanent • Apply by 31-Oct-2025

Availability

Availability Window
Days From time To time Sun 13:00:00 22:00:00 Mon 05:30:00 14:00:00 Tue 05:30:00 14:00:00 Sat 13:00:00 22:00:00

Pay and hours

Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

Hours commitment

It\'s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you\'d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Shift patterns and scheduling

The table shows the periods of time in the week we\'d like you to be available to work — the availability windows. We will schedule your contracted hours within these times, and you\'ll have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility; if the times you are available to work match closely but not exactly to the times we are advertising, we\'d still love to hear from you.

What to read more: read more.

Customer focus

Customers are at the heart of everything we do.

Role overview

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You\'ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone\'s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, inclusive of everyone
• Providing great customer service by listening to customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

Qualifications/Requirements

• To be a great role model, by always giving thoughtful customer service that ensures every customer\'s needs are met
• To build strong relationships with colleagues to create a positive, inclusive team atmosphere
• To be a clear communicator using a variety of methods to keep the team well-informed
• To be comfortable taking the lead and overseeing the store in the absence of the Manager
• To be a good decision maker, flexible in thinking, and comfortable handling change to ensure everything is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, always looking for ideas to serve customers, communities, and the planet better

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends with Colleague Clubcard
• Access to free wellbeing services with resources to support mind, body, and life
• Life cover of five times your pay and a pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work schemes
• Uniform provided and family-friendly policies
• Access to colleague networks
• Additional information about available benefits

About us

Our vision is to become every customer\'s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DEI) at Tesco means everyone is welcome and represented at work. We are committed to an inclusive recruitment process and flexible working where possible.

We are a Disability Confident Leader and provide accessibility support. For more information on accessibility, please read more here.

Notes

Please note: Tesco will recruit individuals who have passed the school leaver\'s age. For age requirements in your country, please read here. We may close roles earlier than the advertised end date to manage applicants. Feedback is available to those who attend an interview. For more information about us, visit www.tescoplc.com.