Tesco Shift Leader - Days - Tempest Rd Express

Tesco; Waterlooville; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Waterlooville is seeking a Shift Leader to manage store operations and deliver exceptional customer service. This role requires strong leadership skills, effective team coordination, and a proactive approach to improving store performance. Candidates should be over 18 years old and able to adapt to a dynamic work environment. Competitive pay starting from £14.76 per hour, with various benefits including flexible hours and development opportunities.

Benefits

Competitive pay

Staff discounts

Development opportunities

Flexible working hours

Qualifications

• Role model with thoughtful customer service.
• Strong, inclusive team relationships.
• Clear communication across multiple methods.

Responsibilities

• Run duty shifts, coordinating the team to maintain store standards.
• Lead by example and support colleagues in their roles.
• Ensure customer satisfaction and store performance.

Skills

Leadership

Customer service

Team coordination

Problem-solving

Job description

Overview

Tesco UK • Waterlooville • Permanent • Apply by 26-Oct-2025

Availability Window
Days From time To time Sun 16:00:00 23:00:00 Tue 05:30:00 14:30:00 Fri 15:00:00 23:00:00

Shift Leader pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

It's our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

The availability windows show the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility if your available times closely match but are not exactly the advertised times.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, being a Shift Leader at Tesco is a rewarding role. You’ll face challenges overseeing the store from the shop floor and strive to make things better for customers, colleagues and communities every day.

Responsibilities

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping them leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring it stays a safe place to work and shop
• Maintain understanding of store performance and assist managers in delivering actions to improve running of the store
• Lead from the front and set an example for colleagues

Please note that you need to be 18 or over to apply for this role.

What is in it for you

• There’s bags of variety. As Shift Leader, no two days are the same, with flexible hours and shift patterns
• Development opportunities with ongoing learning and award-winning training
• Inclusive environment where everyone’s welcome
• Your voice matters; we welcome ideas and opinions
• Wellbeing support and access to resources
• Competitive benefits including pension, life cover, discounts, and more
• Uniform provided and policies to support you for life’s moments
• Access to colleague networks and information about benefits

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Staff discounts with Colleague Clubcard
• Wellbeing resources, life cover of five times pay, and pension with contributions up to 7.5%
• Benefits to suit you, including discounts, cycle to work, and more
• Uniform provided and life moments support
• Colleague networks for diverse backgrounds

Your responsibilities

• Coordinating the store team to deliver an easy, fuss-free shopping experience
• Supporting colleagues to meet daily priorities and take breaks
• Opening/closing the store and duty coverage, ensuring safety
• Be the go-to person in the absence of a manager for day-to-day queries
• Keeping the store clean, tidy, and well-presented
• Supporting managers with seasonal, community, and charity events
• Fostering a great, inclusive team atmosphere
• Providing excellent customer service and listening to customers
• Keeping the team informed of communications and updates
• Staying knowledgeable about store performance and identifying improvements
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues delivering great service

What you will need

• Be a great role model with thoughtful customer service
• Build strong, inclusive team relationships
• Clear communication using multiple methods
• Be comfortable leading in the manager’s absence
• Good decision-maker with flexibility to adapt to change
• Motivating and inspiring your team
• Curious and proactive in finding ideas to better serve customers and communities

About us

Our vision is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DEI) means everyone should feel represented and able to be themselves at work. We are a place where Everyone’s Welcome.

We welcome discussions about flexible working and support aligned to your life circumstances. Please talk to us during your application about how we can support.

Accessibility and inclusive recruitment: we are committed to an accessible process. For information on accessibility support, please contact us.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. To find the school leaver age for your country, please read the policy.

We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as warehouse, beverages, counters, bakery and driving roles.

Some roles may close earlier than the advertised end date due to high volumes of applications. We will offer feedback to those attending an interview.

For more information about Tesco, please visit www.tescoplc.com