Tesco Shift Leader - Days - Sheldon Superstore

Tesco UK; Sheldon CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the UK seeks a Shift Leader to oversee store operations and ensure customer satisfaction. Candidates must be over 18 and have a customer service orientation. The role includes managing shifts and supporting team members to deliver an excellent shopping experience. Flexible hours offered. Competitive pay starts from £14.76 an hour.

Qualifications

• Must be 18 years or over to apply.
• Experience in a fast-paced retail environment preferred.

Responsibilities

• Coordinate the team to deliver a clean, well-stocked store.
• Listen to customers and assist them with their needs.
• Coach colleagues to improve service.

Skills

Customer service orientation

Team leadership

Operational management

Job description

Availability Window

Mon: 05:00 – 14:00

Tue: 05:00 – 14:00

Wed: 15:00 – 00:00

Thu: 10:00 – 19:00

Fri: 15:00 – 00:00

Sat: 11:00 – 21:00

Pay

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

About the Role

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We support flexibility for our colleagues; if the times you’re available to work match closely but not exactly to the advertised times, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Work in a fast‑paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit the accessibility section on our website.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine, spirits, counters, bakery and driving roles.

For more information about us, please visit www.tescoplc.com.