Tesco Shift Leader - Days - Rossendale Haslingden Superstore

Tesco PLC; Altham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major retail chain in Altham is seeking a Shift Leader to manage team performance and enhance customer service. Responsibilities include running shifts, ensuring store cleanliness, and supporting colleagues. Ideal candidates will demonstrate strong leadership and communication skills. Benefits include competitive pay, flexible working options, and comprehensive holiday allowances.

Benefits

20 days holiday plus personal day

10% discount on purchases

Access to wellbeing services

Company pension with matching contributions

Provided uniform

Qualifications

• Must be 18 or over to apply.
• Strong relationships with colleagues to create a positive team atmosphere.
• Clear communicator, comfortable with various methods to keep the team updated.
• Motivating, inspiring the team to deliver beyond expectations.

Responsibilities

• Run duty shifts and coordinate the team for excellent store performance.
• Provide great customer service by listening and meeting customer needs.
• Maintain a clean, well-stocked store.
• Ensure safety routines and procedures are followed.

Skills

Customer service

Team leadership

Communication

Motivation

Job description

Availability Window Days From time To time Tue 11:00:00 18:00:00 Wed 07:00:00 15:45:00 Thu 07:00:00 16:00:00 Fri 07:00:00 22:00:00 Sat 07:00:00 22:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Responsibilities

• Work in a fast‑paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
• Making sure the store is always clean, tidy, and well‑presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well‑informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

Qualifications

• You must be 18 or over to apply
• You will need to be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• You will need to build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• You will need to be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date
• You will need to be comfortable taking the lead, and overseeing the store in the absence of your Manager
• You will need to be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• You will need to be motivating, so you can inspire your team to deliver beyond expectations
• You will need to be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

EEO and Disability Inclusive

Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you – choose what you use from discounts and shares to cycle‑to‑work schemes
• Uniform provided and policies to support you for all of life's moments, big and small