Tesco Shift Leader - Days - Reading Southcote Esso Express

Tesco PLC; Horncastle; On-site; GBP 25,000; Full time

Job summary

A leading retail company in Horncastle is seeking a dedicated Shift Leader to oversee store operations, support colleagues, and enhance customer service. The ideal candidate will have strong leadership skills and the ability to manage shift duties effectively. You will earn an estimated annual salary of £24,271, along with competitive hourly rates starting at £14.76. This role requires at least 16 hours of work each week, with flexible scheduling options available.

Qualifications

• Must be 18 years or older to apply.
• Experience in a fast-paced retail environment preferred.

Responsibilities

• Oversee store operations and support colleagues.
• Provide excellent customer service and manage duty shifts.
• Maintain store performance and improve service.

Skills

Customer service

Leadership

Communication

Problem-solving

Team coordination

Job description

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Eligibility

Voters must be 18 years or older to apply for this role.

Responsibilities

• Work in a fast‑paced retail environment, with a wide variety of products.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in‑store, ensuring it stays a safe place to work and shop.
• Maintain a great understanding of how the store is performing, and assist managers in delivering actions that help improve the running of the store.
• Lead from the front, and set a great example for colleagues in everything you do.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Making sure the store is always clean, tidy, and well‑presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere, that is inclusive of everyone.
• Providing great customer service, by listening to our customers and putting them first in everything you do.
• Keeping the team well‑informed and up to speed on any communications, changes or updates.
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who are providing great service.
• Being a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met.
• Building strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
• Being a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
• Being comfortable taking the lead, and overseeing the store in the absence of your manager.
• Being a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything is right for customers and colleagues.
• Being motivating, so you can inspire your team to deliver beyond expectations.
• Being curious, and always on the lookout for ideas and opportunities to serve our customers, communities and planet a little better every day.

Compensation and Working Hours

£24,271 per year – estimated. Shift Leader rate of pay starts from £14.76 an hour, increasing to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week; for those who wish to work fewer hours, you can choose between 12 and 16 hours.

Working hours: Full‑time (availability varies by store).