Tesco Shift Leader - Days - Penistone Superstore

Tesco UK; Penistone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer is seeking a Shift Leader in Penistone to oversee store operations, manage shifts, and ensure exceptional customer service. The successful candidate will coordinate a team, maintain store standards, and drive performance improvements, all while fostering a positive shopping experience. Applicants must be at least 18 years old. This role offers competitive pay starting from £14.76 per hour.

Qualifications

• Must be 18 years or older to apply.
• Proven ability to lead a team and improve service.
• Strong customer service mindset.

Responsibilities

• Run duty shifts and coordinate the team.
• Support colleagues and ensure a clean store.
• Listen to customers and improve service.

Skills

Customer service

Team leadership

Communication

Problem-solving

Job description

Availability Window

The following availability windows apply during the week. Times are in 24‑hour format: Sun 13:00–22:00; Tue 04:45–14:45; Wed 15:30–24:00; Thu 14:00–21:30; Fri 04:45–14:45; Sat 08:00–17:00.

Shift Leader pay: from £14.76 per hour, increasing to £15.97 per hour for stores inside the M25. Additional payments may apply depending on location.

It’s policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d prefer to work fewer hours (to a minimum of 12), we have opportunities for this and would still love to hear from you.

The availability windows indicate the periods in the week when we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll receive 3 weeks’ notice of your exact shifts. We are happy to support flexibility for our colleagues; if the times you are available are close to, but not exactly the same as, the advertised times, we’d still like to hear from you.

Customers are at the heart of everything we do.

As a Shift Leader you’ll help run the store from the shop floor, support colleagues, and ensure store operations stay on track. You’ll face a range of challenges and work to improve things for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast‑paced retail environment with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that meets customer expectations
• Be there for customers, listening to them and helping them leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in‑store to keep the place safe to work and shop
• Maintain an understanding of store performance and assist managers in delivering actions to improve operations
• Lead from the front and set a positive example for the team

Please note you need to be 18 or over to apply for this role.

• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover, ensuring safety considerations are met
• Being the go‑to person for day‑to‑day queries when the manager is absent
• Keeping the store clean, tidy, and well‑presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a positive, inclusive team atmosphere
• Providing great customer service by listening to customers and prioritising their needs
• Keeping the team informed and up to date on communications, changes, or updates
• Staying knowledgeable about store performance and seeking ways to improve operations
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide excellent service

• To be a great role model by delivering thoughtful customer service
• To build strong relationships with colleagues to create an inclusive team
• To communicate clearly using various methods to keep the team informed
• To be comfortable taking the lead and overseeing the store in the absence of the Manager
• To make good decisions and adapt to change to serve customers and colleagues
• To be motivating so the team delivers beyond expectations
• To be curious and look for ideas to better serve customers, communities, and the planet

Our vision at Tesco is to become every customer’s favourite way to shop, with the core purpose: "Serving our customers, communities and planet a little better every day." We strive to be a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and able to be themselves at work. We welcome flexible working and support candidates through the application process.

Note: Tesco is an accredited Disability Confident Leader and provides an inclusive and accessible recruitment process. For information on accessibility support, please contact us.

Tesco will recruit individuals who have passed the school leaver’s age. For country-specific school leaver ages, refer to our application guidance. Some roles may have age restrictions for early hour shifts or for certain areas (e.g., warehouse, beverages, counters, bakery, driving).

In periods of high applicant volume, some roles may close earlier than the advertised end date. We will offer feedback to candidates who attend interviews. For more information about us, visit www.tescoplc.com.