Tesco Shift Leader - Days - New Express HHC

Tesco UK; Harlow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retailer is seeking a Shift Leader in Harlow to manage duty shifts and support in-store operations. The ideal candidate will be customer-focused, able to lead a team, and foster a positive and safe working environment. A minimum of 16 guaranteed hours per week is offered, with flexible working options available.

Qualifications

• Must be 18 or over.
• Open to applicants of all backgrounds.
• Willingness to adjust to flexible working.

Responsibilities

• Take ownership of running duty shifts.
• Guide and support in-store colleagues.
• Communicate clearly to keep the team informed.
• Lead by example in customer service.

Job description

Availability Window

Availability windows for the role are daily from 06:00 to 22:00. The schedule will be within these times with 3 weeks notice of shifts.

Pay starts at £14.76 per hour, rising to £15.97 inside the M25. Additional payments may apply based on location.

We offer a minimum of 16 guaranteed hours per week, with options for fewer hours (minimum 12). We welcome flexi‑working.

Customers are at the heart of everything we do.

Shift Leader responsibilities

• Work in a fast‑paced retail environment.


• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.


• Be there for customers, listening to them and ensuring they leave the store with what they came for.


• Look for ways to improve service, including coaching colleagues and giving feedback.


• Guide and support in‑store colleagues, ensuring a safe place to work and shop.


• Maintain a great understanding of store performance and support managers in improving store operations.


• Lead by example and set a great example for colleagues.


• Open and close the store and complete duty cover, ensuring decisions made are right for everyone's safety.


• Act as the go‑to person for day‑to‑day queries in the absence of a manager.


• Support managers with seasonal, community, and charity events.


• Keep the store clean, tidy, and well‑presented.


• Follow health and safety routines and procedures and ensure colleagues do the same.


• Recognise and celebrate colleagues in the team who are providing great service.


• Communicate clearly, using a variety of methods to keep the team well‑informed.


• Motivate the team to deliver beyond expectations.


• Be curious and look for ideas to serve customers, communities, and the planet better.

Qualifications

You must be 18 or over.

We welcome applicants of all backgrounds. Tesco is an equal opportunity employer. We offer a fully inclusive and accessible recruitment process and are accredited Disability Confident Leader.

Flexibility & wellbeing

We welcome chats about flexible working. Discuss with us how we can support your personal circumstances.

Diversity, equity and inclusion

Diversity, equity and inclusion (DEI) at Tesco means whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. Everyone’s Welcome.

Policy & benefits

We are committed to providing a fully inclusive and accessible recruitment process.

Legal & age requirements

Tesco will only recruit individuals who have passed the school leaver’s age. For more information, visit Tesco plc website.