Tesco Shift Leader - Days - Great Wyrley Esso Express

Tesco UK; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Shift Leader to manage store operations and enhance customer experience. Responsibilities include team coordination, maintaining store standards, and fostering a positive shopping environment. Ideal candidates will exhibit strong leadership and communication skills and be prepared to work flexible shifts. This role offers competitive hourly pay starting from £14.76, with opportunities for more hours.

Qualifications

• Be 18 or over to apply.
• Ability to create an inclusive team atmosphere.
• Clear communication skills using multiple methods.

Responsibilities

• Oversee store operations during shifts.
• Ensure customer service excellence.
• Maintain cleanliness and safety standards.

Skills

Customer service

Team leadership

Communication skills

Decision making

Adaptability

Job description

Availability Window

The availability windows show the periods of time in the week the employer would like you to be available to work. Sun 05:30:00 to 14:30:00; Sat 05:30:00 to 14:30:00. We will schedule your contracted hours within these times, and you will have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for colleagues, so if the times you are available to work match closely but not exactly the times advertised, we would still love to hear from you.

Pay: Our Shift Leader rate starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too.

About the Role

Customers are at the heart of everything we do. It takes a lot of great people to run a store, and a great Shift Leader to support them all and keep things running smoothly. You’ll face interesting challenges as you oversee the store from the shop floor and strive to make things just a little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, keeping the store a safe place to work and shop
• Understand store performance and assist managers in delivering actions that improve operations
• Lead from the front and set a positive example for colleagues

Please note that you need to be 18 or over to apply for this role.

Responsibilities (cont.)

• Co-ordinate the store team to deliver an easy, fuss-free shopping experience for customers
• Support colleagues to deliver daily priorities and take regular breaks
• Open and close the store and manage duty cover with safety in mind
• Be the go-to person for day-to-day queries
• Keep the store clean, tidy and well-presented
• Support managers to run seasonal, community and charity events
• Contribute to a great, inclusive team atmosphere
• Provide great customer service by listening to customers
• Keep the team informed on communications and updates
• Remain knowledgeable about store performance and look for ways to improve operations
• Coordinate store improvements and remove obstacles to service
• Follow health and safety routines and ensure others do as well
• Recognise and celebrate colleagues delivering great service

Qualifications and Values

• Ability to be a role model with thoughtful customer service
• Ability to build strong relationships with colleagues and create an inclusive team atmosphere
• Clear communication skills using multiple methods
• Comfort taking the lead and overseeing the store in the absence of the Manager
• Good decision-maker with flexibility to adapt to change
• Motivating leadership to inspire the team to deliver beyond expectations
• Curiosity with an eye for ideas to better serve customers, communities, and the planet

Company approach: Our vision is to become every customer’s favourite way to shop. Our core purpose is to “Serving our customers, communities and planet a little better every day.” We commit to diversity, equity and inclusion so everyone feels represented and can be themselves at work.

We welcome chats about flexible working and support life events and career needs. We are proud to be a Disability Confident Leader and offer an accessible recruitment process. For information on accessibility support, please read the policy details.

Notes: Tesco will recruit individuals who have passed the school leaver’s age. Some roles may have age restrictions for certain shifts or departments. We may close roles earlier than the advertised end date depending on applicant volume. We will offer feedback to candidates who attend an interview. For more information about us please visit www.tescoplc.com.