Tesco Shift Leader - Days - Forester Park

Tesco UK; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Stevenage is seeking a reliable Shift Leader to run duty shifts, mentor staff, and ensure excellent customer service. This role is vital for maintaining store standards and enhancing the overall shopping experience. Candidates must be 18 or older. Join us in making a difference for customers and communities!

Qualifications

• Must be 18 years or older to apply.

Responsibilities

• Run duty shifts, coordinating the team to ensure a clean, stocked store.
• Listen to customers and help ensure they leave satisfied.
• Coaching colleagues and providing feedback.
• Maintain a safe shopping environment.
• Support managers in actions to improve store performance.

Skills

Customer service

Team coordination

Leadership

Communication

Job description

Availability Window

Sun – 14:00 to 22:00
Mon – 05:30 to 14:00
Tue – 14:00 to 22:00
Fri – 16:00 to 20:00
Sat – 14:00 to 22:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but opportunities exist for fewer hours (minimum of 12) if you wish.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do
• Support your colleagues, ensuring they deliver daily priorities and take regular breaks
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
• Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
• Keep the store clean, tidy, and well‑presented
• Support managers to coordinate seasonal, community and charity events
• Contribute to a great team atmosphere that’s inclusive of everyone
• Provide great customer service by listening to customers and putting them first in everything you do
• Keep the team well‑informed and up to speed on any communications, changes or updates
• Stay knowledgeable about store performance and look for ways to improve and simplify operations
• Coordinate store improvements, removing any obstacles that might get in the way of great service
• Follow health and safety routines and procedures, ensuring colleagues do the same
• Recognise and celebrate colleagues who provide great service
• Be comfortable taking the lead, overseeing the store in the absence of your manager
• Be a good decision maker, flexible and able to handle change to ensure everything we do is right for customers and colleagues
• Be motivating, inspiring the team to deliver beyond expectations
• Be curious, always on the lookout for ideas and opportunities to serve customers, communities and the planet a little better every day

Eligibility

Please note you must be 18 or over to apply for this role.

Commitment to Inclusion

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.